AsurionReviews 12,825

Last year, a purchase, a $150 camera… I got the $16 protection plan… The protection plan was for two years… At the 12 month mark, our proceeded to use my camera again… It was defective… And without a hassle, Asurion is sending me a Gift receipt for the $150, so that I can re-purchase a camera.

I have used Asurion for a few different items. They are responsive and easy to work with. They'll let you know if you need to work with the manufacturer or their claims team. They try to resolve the claims quickly.

My phone was damaged and had the dreaded black screen. I simply used another device to chat with asurion support and in only minutes my new phone was on its way. I never can understand why someone would pass on device insurance. This one incident proves that it is well worth what I spend on the coverage. I would have been out hundreds of dollars and without a usable phone at the same time.

Excellent experience. My phone broke they sent me a brand new updated model immediately and then walked me through the setup/activation. And when there were problems they resolved it. Tha knyoy Lyka!
Dustin Rogers

I've been well taken care of my associates on the phone and chat, but your app doesn't give you enough information of your account your due date and it's hard to maneuver around

Thank you girl for fixing my phone I really appreciate it I forgot your name but you were face paced so thank you so much

As soon as my phone broke I was able to schedule a technician to come to me! I'm in the middle of nowhere lol on top of that he said he'd fix it in an hour but it took close to 40 mins.

The young man who handled my claim at the Duarte, CA store was exceptional. Not only knowledgeable on all aspects but working by himself and attentive to me and every customer that came in. Very impressed!

Very friendly and the top in the line service professional attention

Me experience with Ricky was
An exceptional pleasure and should be an example to his colleagues

My Internet modem failed and I got covered in just a few minutes. Just have your insurance order number handy. That was the only thing that slowed me down.

My experience was frustrating but pleasant. I was able to get my phone replaced and everything transferred without losing information.

Trash. Every claim denied and I'm paying for a service that has the most fine prints I've ever seen. Find a way to make everything not qualify for coverage.

Amazing service! Quick, no hassle, and solved the problem in a heart beat and I mean solve and in solved two problems in my end in less then 4 days with having one of the devices stolen once it got delivered reported it and no problem at all next day I got my replacement

The entire experience was easy. Made two appointments that we missed but were able to make third one. Rescheduling was easy. Technician was prompt, polite and patient as we had to call son for Apple ID. Phone was repaired and returned in an hour.

Overall it was not to to bad an experience, thank you

My phone screen was cracked amd I went through At&t warranty to have the phone repaired. Sophie my tech was quick, polite and thorough. She was a gem. Thank you so much for your service and taking care of my needs. I really appreciate you