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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The staff was friendly and efficient. Fixed my phone in under an 1 hour.
Asurion makes your life easier by not having to worry about tech purchases on Amazon. Keep up the good work!
Customer service was fast and courteous and very knowledgeable and patient with me looking up information needed for claim.
It was fast, simple, and very responsive. The lady was connective and was determined I get my e gift card.
Abigail helped me out in a matter of minutes. My experience way amazing and would 10/10 refer anyone to using her as a live agent for claim related help! Thanks so much!
My experience was great. The agent was patient and very helpful and really understood my issue.
My phone after it was turned off would have difficulty coming back on. It took many try's to get it back on.
This person was absolutely amazing and helped me with something that verizon could not help Me with In a two hour period
My screen cracked from it falling. They shipped a return envelope for me to send my cell. I shipped on Monday had my cell delivered on Thursday. My cell phone looks brand new.
The representative was excellent in helping me with getting my phone replaced was very kind we ran in a snag on my side but he patiently waited until we could resolve it and guided me through it. Could not have had a better person I think his name was Josh please give him full recognition for his kindness and great customer service he's the best 👌 👍. Thx you Asurion 😊
Everything was to my satisfaction and customer service was beyond excellent.
It seems easy- I'm a little Leary I need to find out about my data - is it safe.
Asurion customer support and customer care is best. Resolved my issue in 5-10 minutes and successfully done with me issue.
I was just mentioning to the customer service chat person, marygold, how frustrating it was that you if you order a phone ahead of time, before you receive the claim refund, you end up with an Amazon gift card you don't need since you already bought the phone. Or you have to go a few days WITHOUT a phone if you wait for the refund before ordering a new phone... I was thrilled I was thrilled when she offered me another solution, that they could send me a check in 7 to 10 business days. Perfect. This also gives me flexibility to buy the replacement phone wherever I want. Though TBH, I'll probably still get it from Amazon LOL
The representatives were kind, helpful and patient
Excellent service every time I've called them over the years.
It was a quick fix. A short time and I had my phone back
The website was easy to navigate. Filing my claim took 4 minutes. My replacement arrived in 2 days.
I am amazed at how easy and fast it was to file a claim. I had been trying to file for days on my own without success. Through the tech support help chat, it was done in minutes. Super easy and now my claim is filed. Very happy with the service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members