AsurionReviews 12,825

I had cracked my screen trying to get case off.they did a beautiful job! Would recommend this company!

Short and sweet chat about the product malfunction and my issues were resolved quickly. No hassles as it should not be.

I was so frustrated that I couldn't get my new phone to work no matter what I tried. It wasn't until I called Mark at Asurion that everything worked out.

I have had lots on contact with customer service agents whether on the phone or chat. Monica, from Asurion, was one of the best and most politely helpful CSAs I have had the honor to meet. She needs a raise. And a promotion.

Excellent customer service and support and very helpful and understanding

I had to file a claim for an item I had purchased. I attempted to do this online, but I had an issue. I was connected with Asurion's chat service immediately, and everything was settled in less than ten minutes.

So far they have responded well. If something go south before completing the promised solution I will return and expand this.

Thank you Brandon for your kindness and fast turnaround on my phone. You were kind from the beginning and you made me feel confident that you would be able to fix my problem right away. Thank you for your impeccable service and kindness

Quick and knowledgeable chat. Talked me through the process in 10 minutes.

The screen repair guy came to my front door and had my phone fixed less than 15min! I was lucky enough to get same day service based off of available times.

Well at first i tried the web site and it could not find my plan and i clicked on the chat button, after connecting with a customer service name John, he found my info and was super helpful he went out beyond what i would have expected from what i heard from other friends. Great company and Great Customer Services i would highly recommend this to all my family and friends thanks again

Left my phone on my hood, stopped it slid off and I drove over it! It was TRASHED! Two hours later it was like it never happened!

Apple told me my iPhone 14 Pro Max camera had hardware issues,so I filed Open the a claim online the whole process was maybe 3 to 5 minutes! The phone was waiting on me when I got home from work the next day

My heat press suddenly stopped working so I needed to file a claim. Agent was helpful and very efficient. Claim was filed and taken care of promptly.

Trace was every helpful and experience in what he do

He provided great customer service. Quick and easy.

Reactivating my new device was fast and easy! Thank you for the great experience!

I couldn't be more pleased to have my phone repaired and back in my hand in an hour. The service person was polite and extremely helpful. It was a great experience.

Claim is east shipping is super fast and return of your old phone is explained and easy.

Excellent service

Staff was quick and efficient

I wish every business was as professional as Asurion
Keep up the good work and take care of your employees, they deserve it!