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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had the unfortunate experience of having a phone with a cracked screen. In under 2 and 1/2 hours from the time that I initially broke my phone screen My phone was repaired and everything was like new. I cannot be more happier with the service that I received at the williamsville location. I will definitely recommend this for anyone else who has a similar issue.
I was a little on edge because, I couldn't figure out why my claim got denied. After chatting with Alexis I found out I input the wrong answer. She noticed my mistake and fix my claim for me that made me real happy and I really appreciated her finding my error for me.
Good service but I'm not sure my issue was resolved. Over all I'd recommend them to anyone looking for a quick fix to an easy problem… as long as they have the time to do it. Lol
I was very comfortable with AT&T staffers handling my damaged IPHONE replacement paperwork. I was assured it would arrive the next day and given instructions to return with the old and new phone to complete the transaction. Very satisfied!
I couldn't find my email to link my Asurion purchase. Got on the chat and someone was there fast. I gave them my order number and they found my info. They let me explain my issue, gave me steps on what will happen next and time frame.
Helped me file a warranty claim in no time at all.Outstanding service. Did everything for me in a very fast time.
Very easy to get done I put in the request last night and had my phone repaired by 11am the following morning
Great Customer service. The process was quick and easy! I definitely recommend.
Tried to file claim on line but when it wouldn't let me I chat with customer service and they help out fast and easy and very professional.
My experience with logging a claim, took maybe 10 minutes. My replacement came the next day! My chat assistant was professional, encouraging, and knowledgeable.
My wife's Galaxie S 22 Ultra had a cracked screen. I contacted Ascurion and made my claim online and was then contacted by one of their care team members. They setup to have one of their techs drive to our home to make the repair. Fast forward to the date. Their tech had erupted up early at his previous job, called and asked if he could come sooner. I agreed and he showed up right on time. He took cate of us in 10 minutes and handed me back which look like a brand new phone. He even a new battery. So yes I highly recommend this service.
Great customer service she helped me out checking status on my claim
Not sure who the gentlemen was who helped me yesterday with my terribly broken phone. But he was extremely helpful explained everything that was going to happen and sent me about my way. Couldn't have asked for better service
I was very satisfied with the service we received.
I had a great experience with a chat online with one of Asurion professional person She done a great job walking me through what I needed to do. I said she but the person that helped me done fantastic job.
Last year when i lost my phone asurion did not honor my business phone policy said i had none
They said at first i had no policy I went to my verizon store and the manager call asurion to let them know that i had a policy, They even lent me a phone which the dim wit on the other side could not understand that the phone was a loner they kept insisting that the out dated model was not the phone lost
Anyway i guess my NYC attitude with the dim wits was too much so the conceled my insurance
Without notice
Now to my wife her phone was stolen today GUESS WHAT
YES THATS RIGHT I AM GETTING IT AGAIN NOTHING over twenty years with asurion and verizon
Both do not a thing for a loyal customer
WORTH AVE GROUP iphone insurance LESS COSTLY BY FAR and getting some new customers
As i stated that you would not hear from me if asurion did the right thing.
Well the saga continued until 11/20/2023 remember it started on 11/16/2023 when i lost my phone
I contacted asurion again on saturday 11/18/2023 and have my local verizon spoke directly with asurion they confirmed my insurance and IMEI.
Asurion took my credit card information and email said i would be contacted if any problems
Well never got any email phone call and when i contacted asurion they no record of saturdays hour long phone call
NO record of the replacement phone they sent me in August of 2023 yes only two months before
TOP NOTCH COMPANY I THINK NOT
JUST TO REMIND YOU THIS IS A BUSINESS PHONE
Well god shined on me when when one workers found my phone in a material box
IF MY PHONE WAS NOT FOUND I WOULD BEEN OUT $ 700
Rue L. – Asurion Rep
11/17/23
Hello, Arthur. We are truly sorry to hear about the trouble you are having with your claim. We reflect your insurance through your carrier, please contact us directly to assist. -Rue
I did contact directly all i got was scripted responses and BULLS--T
Would not even transfer to a supervisor
So i will be bring my business elsewhere NOTE 25 years with VERIZON and ASURION
WORTH AVE GROUP 1/2 the price of asurion
Arthur D
I lost my phone today 11/16/2023 NOTE I OWN A BUSINESS went to my local verizon store Farmingdale NY where the head man loaned me a phone. For two days until i got my replacement phone. FOR this asurion says i cannot get a replacement phone for a month this is after they argued the point that I didn't have insurance
If you don't hear from me again asurion did the right thing
I was well pleased with the whole experience, all the staff was very friendly and helpful, but the Tech was the best of my experience, he fixed my phone, thank you so much,
It was very well. I was in a rush to get my phone fixed and it took no longer than an hour and saved me 270 dollars aswell because I got it fixed through Asurion. 10/10 Highly recommend
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning, Arthur. We are sincerely sorry to hear about the experiences you have had with us. We are here to help. I will message you directly to assist. -Rue