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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My overall thought of using Asurion insurance is that it was easy to use fast. I was able to get my daughters phone fixed In a timely manner and I was even able to reschedule if I needed to or change of location and those options are easy to find on the website or app thank you so much for making things so easy for your customers.
I had an issue with two different phones. Carmen walked me through each step and was very patient with me. I appreciate her help!
Every time I have needed customer service assistance, it has been beyond great. The chat option really helps with my busy schedule as well. I was recently helped by Elida, who really went above and beyond, displaying exceptional customer service. I'm thankful that this company has been able to secure such valuable staff! My phone screen recently cracked, and I received my replacement the very next day as well. I was shocked by that level of speediness!
AT&T continuously provides the best phone service, customer care, and technology support! Thank you for all that you do to ensure all my expectations are met!
I was extremely satisfied with my experience! Annie was very helpful, patient, knowledgeable and super friendly!
I have been with AT@T since I was 15yrs old. Any problems I have had it's was solved. I needed a replacement phone and it was delivered in 2days.
When setting up my new iPhone, it would not let me make calls and kept showing SOS in the top right. Donna was amazing at walking me through how to troubleshoot and fix it.
Trying to setup an iphone to replace a stolen one. There were challenges in the process as I had forgotten some of my old passwords and had no extra device for apple to send verifications to. Joshua was extremely patient, helpful when the new iphone would not let me past a page in setup and gave me unparalleled assistance.
Easiest experience I have ever had, I even received an upgrade 10/10
Excellent service. Called to announce his imminent arrival. Performed the required repair efficiently. Couldn't ask for more
It was quick and easy, great communication and had my phone screened fixed in less then 20 minutes.
Daphne was very polite and helpful. I'm still waiting to know if I will have a home Visit to fix my Product.
My phone was delivered really fast. No long wait no hassle. Just great service. Keep up the great service!
Not the first time i have used Asurion and they have always come through and is always easy to deal with.
I would recommend these warranties on products from China that can be unreliable.
When I dropped my phone, cracked my screen, and was desperate because 2-way authentication is the way of the world now, I didn't know what to do. My network provider helped me put in the claim and within 24 hours, a technician came to my home and repaired my phone on site from the workstation inside his truck. I'm back in business!
This was the first time I've ever filed a phone claim. Working with my network provider in the store made the process seemless.
My child uses her grandma phone. It's a piece of her her grandma's belongs that holds lots of memories. She was was so grateful that it could be repaired and not replaced. A new item wouldn't have been a part of her memories. Thank you
Jayden helped me quickly schedule my install, verified all my questions related to Tv, mount, etc. the process is swift and one of the few chat services I've used with zero issue. Just as fast as making a call if not faster
I purchased a phone for my wife, and it got damaged during her yoga class. It couldn't be fixed, so they replaced it with a brand-new unit. Remember, happy wife, happy life!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members