AsurionReviews 12,825

Kenneth was extremely patient and knowledgeable. He helped me through some long issues with my new phone activation and was kind and patient the whole time.

I need a repair on an Oculus 2 Headset from Amazon and my Representative Chris was very helpful and courtesy with the Process. It only took a few minutes and it was completed

I've fielded 2 different claims with them and both times they stood behind the extended warranty. So happy.

Roxie helped from start to finish on my insurance claim and made it super easy

I have a new phone and needed to backup my storage on my older phone. I am not tech savvy and Ms. Ann was polite, hepful, and stayed with me during pauses while I worked on my phone...at 1:30 a.m., so she derves a raise for staying up for an hour to help me out!

Experience was great at this location. Got there late and phone was completed after 7. Karen did a Excellent job.

Had this insurance sine 2022 haven't done not one claim. Now that I need to do one it's a hassle no replacements available after I paid. I'm canceling Home Device Protection.

I needed to change my method of payment. Michael was very helpful in walking me through the process.

My tech was very communicative and was prompt. Fixed the phone quickly and easily. He was a great guy!

This is the easiest procedure. My only complaint is the AT&T stores need to make sure each customer understands what they have at their disposal. Every AT&T customer needs to make this a must.

I was panicked when my 6 year-old put his Animal Crossings game cartridge in backwards and it got stuck in his Nintendo Switch. Thank goodness I had purchased a 2 year protection plan for my device! They helped me register my device, file a claim, and are sending UPS to pick it up from my house, and will send it back with all costs covered! HUGE RELIEF!

You can buy things and if they don't work you will not loose your hard earned money. GOD bless Amazon and GOD bless Asurion

This is my second time needing their assistance with a product I purchased. The process to receive help/repair was seamless and so easy. The protection plans are def worth it!

I can't remember the last time I walked into a place of business and had them so eager to help me. The young man who greeted me and helped me was so nice and so informative - both on what he was going to do to fix my phone AND the different options available for insurance on all of our home electronics, etc. I was dreading going, but he made the experience quite painless. :) Thank you for being there with this service.

For some items, such as dehumidifiers, the Asurion plans can be a very good idea. I am pleased with my experience submitting a claim when my unit failed after fewer than two years. I was able to look up the Amazon order number for the Asurion purchase in my Amazon history, which was convenient and helpful. The claims process was handled satisfactorily via Chat. I will consider Asurion protection plans for future purchases.

Honey made my experience quick and easy, the site was easy to navigate and process everything

Fixed my issue very quickly. I honestly don't have much else to say.

I started my chat and explained everything to Honey what was going on with my reimbursement check and it wasn't long before she came back to me and said that everything was taken care of. I put in a claim in April for my Epson ET-2800 printer and within a couple of days I had my check in the mail.to purchase a new printer. Asurion is a very reliable company. I highly recommend them for your product protection plan. Thanks!

Thank you so much for resolving my headache. The agent was fast and speedy and very helpful.