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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I explained my issues with the phone AND the service from your team member was excellent. Replacement phone was sent very fast
John was super helpful through the process and explained everything clearly!
I am one of those that have really bad luck with phones. They tend to jump out of my hands and crack the screen pretty often. Before Asurion, it was so broke trying to get the screen replaced for $350 or more. Supper expensive! I finally decided to sign on with Asurion. The claim was super easy to file. I was a little skeptical about the house call for the repair but decided to give it a shot. I got to choose the time frame that worked for me. The technician called me within that time frame and showed up when promised. The screen was fixed in about 30 minutes. A quick signature and I got my phone back, like new. Could not be any happier. Wish I would have signed up earlier.
Highly recommended!
I called and filed a claim for my Apple Watch they were extremely easy to work with. Got my replacement super fast! Awesome experience
I'm autistic and I'm really not the best at articulating, but the representative Abigail who handled processing my claim was absolutely amazing.
Audition made it easy to activate my replacement device. I give the experience a 10/10.
I needed help activating my daughter's replacement phone so I reached out to support. My tech's name was Steve and he was wonderful! He was prompt and he was very knowledgeable about what needed to be done. The set up process on Apple products can be a task, but Steve stayed right there with me until the end. Awesome experience!
I'm so pleased with the service that I received from the live chat agent and the customer service through phone call and they were very helpful and knowledgeable and kind.
I'm satisfied with the chat service that gave me answers to my concerns regarding the warranty.
I spent hours with hp trying to fix this problem. Finally I called the store where I bought the printer and they said to call asurion. I did. They totally understood and walked me through the solution in less than an hour. Hp has great printers but their weakness is on the help chats and phone chats. Asurion allowed me to bypass hp altogether. Will never buy another printer without it.
Working with Lee today was a smooth experience. I was running into problem after problem, and Lee was patience with me to help each dilemma I was having with my old phone. Lee, I don't know if you'll see this but keep up the good work!
I had the opportunity to be paired with Kim today. She was very persistent and patient. I really appreciate the great customer service! Kim, I dont know if you'll get to read this, but keep up the good work!
While I can only wrote a review based on the chat support because the claim hadn't been approved yet; Jaylin was extremely helpful
Richie talked me through the entire process and did the work for me. He stayed with me the whole time and got it done. Made the process way easier for me.
There was allot of confusion with the tech's on the phone call getting transferred to people who could not address my issue. Once I got to the correct dept after call back 3 times while with an AT&T assistant manager the problem was resolved. The place they sent us to was great and fixed the problem.
Jamal was great, helped me out a ton. I really needed my phone fixed and didn't want it to be a 4 hour trip and they drive right to you!
Ask for tech to contact before arrival and tech failed to do so
It was a great experience all the way from start to finish! Thank you for making it so easy.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tina. We are sorry to hear about this. We hope your device is repaired. If you need assistance, please let us know. -Rue