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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Best place to get phone repair. Super friendly staff, Best prices and fast
The gentleman Sebastian I believe was his name did everything to help me get my phone problem resolved. I was extremely so happy with the process and had my phone taken care off the same day.
Lost my very expensive MacBook due to some water being spilled on it. Asurion was able to replace my laptop for me and get me back going saving me so much money. I will be forever thankful! Never expected to do something so dumb but accidents happen!
The guy was awesome and really knew his stuff.great experience
Needed to get my dad's phone activated, Thornton made it simple and easy! Thank you!
Excellent service very good great job
My phone like new
It was quick and easy cost me nothing at the time of service
He arrived 2 hours early and very professional. Thank you for the great service...
Muy rápidos excelente servicio al cliente, buena atención y muy flexibles la manera de despejar dudas.
Kid broke his phone. Called in for repair and it was set up for a week later. Tech. Called within 15 minutes and said he was enroute to fix. Had the phone fixed in an hour
As stated, I was satisfied with the support. However, being 84 and haven't had any problems for over 20 years, I don't believe I need it, and especially for $25 per month
I recently visited uBreakiFix and was thoroughly impressed with my experience. From the moment I walked in, I was greeted warmly by Andrew, who is incredibly knowledgeable about the latest smartphones on the market. He patiently listened to my needs and was able to fix my phone in a short time. The store had a wide range of options from various top brands, ensuring there was something for everyone, but most importantly are able to repair your device very fast. Not only did they fix my phone, but as well as insuring me everything would be smooth due to having some bumps in the road but the customer service was exceptional. I left the store feeling confident in myMy phone fixed with an original apple authentic screen and would highly recommend uBreakiFix to anyone in search ofgetting their device fixed. Walk in and ask for Andrew
I bought the Asurion just as we were buying the guitar, and it was the best decision. Unfortunately, we had a problem with the instrument, which was easily resolved.
Hunter, the tech, was very knowledgeable and friendly. He informed me of what needed to be done to fix my phone. He kept me updated with the status and made sure I received my phone on time.
Verizon is the best has the best customer service and the best service Verizon has patience when it comes to customer service and also they will not leave the phone or the text until you are satisfied to the upmost
I am visually impaired and use my iPad. There's so many Things that I use my iPad throughout the day period one of the things is my calendar. I pay some bills on it. It is the only way that I can watch t. I cannot see our regular t. V. I was so stressed and devastated because my iPad would not charge because of a bad chip. I received my replacement The next day. Thank you so. Much.
You need to communicate more. I'm sitting here thinking my computer was going to be delivered today and its not.
Speedy, efficient, effective, and professional service. My device is operating like new.
Sarah was extremely kind and patient with me and my problem with my phone not activating. She was extremely helpful and efficient! Could not have asked for a better tech support person! Thank you so much Sarah!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mike. We are sincerely sorry to hear about this miscommunication. Please contact us directly to assist. -Rue