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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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This service was very easy to complete and straightforward. No problems whatsoever.
I'm very glad with my cellphone repair.The atencion was so good! An my cellphone is working at a new device.
We hope that the Customer Service Representatives should listen carefully to your Customers so that there will be no understandings between both parties!
Very helpful! Cesar was my assistant, and he was amazingly patient and extremely helpful! Very grateful for this service!
All process was was super easy and fast my granddaughter was connected within 48 hours of placing complaint!
Took just two days.to get my new phone an the AT&T.store was so helpful the young lady took her time an help me reload my info on to the new one.
It's was very easy to have my phone replaced. I signed a claim and I had a new phone 2 days later. My deductible was a little higher than expected but I lost my phone right after I purchased it. I don't know what I could have done without Assurion protect advantage with AT&T.
Perfect and kind and helped me fix my issue hence why I have been with verizon for years.
I had two separate technicians on separate calls and both experience was top notch. They both were very polite and very knowledgeable.
The continues help I keep receiving from Asurion for my broken or defective items has been beyond my expectations.
Replacement Device came next day after my claim thats crazy amazing 👏 thanks asurion/ at&t... thanks for keeping our safety in Good hands 🙌🏻 👏
It was stress free, agent made it simple and easy. I highly recommend them for all your protection plan needs.
We purchased the complete protection plan through Amazon. The first use was exceptionally easy - we submitted the information and it was processed quickly. Love having this added protection for our purchases!
I had an issue with my computer chair, and was dreading it would take a bit to get a claim through but I was surprised how painless it was.
Had a pleasant interaction today when contacting company about open claim. Extremely fast and professional which I found made the entire process that much more easier to navigate. I highly recommend this company for any of your warranty needs.
Had an excellent experience from this company and would absolutely recommend them! They have some of the best customer service representatives and resolve issue quickly.
The team is fantastic. I have unfortunately had to bring in several phones for a broken screen over the past couple of years, and the team has stayed consistent. They remember me, they're super friendly and helpful.
They try to get repairs done as fast as possible. They are knowledgeable and happy to answer questions, etc. 100% recommend.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, MariaLuz, Thank you for your feedback! We truly value your communication in order to better assist our customers. -Rue