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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Easy fast and Jose was very knowledgeable. I would recommend Att and Asurion protection for anyone who loves their phones you will always be covered and token great care of.
I appreciate how Asurion actually honors the protection plans without making it difficult or frustrating for the consumer. They are easy and wonderful to work with. Thank you so much!
I have filed 3 claims with Asurion now (I have purchased many plans for current devices) and every time Asurion has been lightning fast and extremely pleasant to work with. I can't recommend them though if you want piece of mind when you buy a gadget.
At&t did a good job. I would do it again. It worked really smoothly. I thank you very much at&t.
My experience on ordering a replacement phone for my teenage daughter was outstanding with Asurion. It was easy and fast and the return process was simple. Thanks to Asurion for helping me with my daughter's phone without it the world ended.
Very quick service, very nice, called to let us know they were on their way.
The back of my phone was completely destroyed. I made an appointment to see a tech and the next day my phone was like new. The repair took less than an hour and my insurance covered everything!
DERRON at the valley stream location was a very good tech he fixed my phone very fast for me I am happy.
Everything was super easy and the agent gave me plenty of time to find the information I needed to help with processing this claim
My Phone was lost and I panicked because my whole life was in it. I called and reported my phone lost and within 48hrs I had a new phone in my hand, Thank you for making a frightening experience turn out by putting a smile on my face
I had a smart watch to make a claim on, it was so easy doing it on line at Asurion. I had put it off for a couple of weeks I just hated to call. Wish I had done it sooner online.
The tech was very knowledgeable about the issue, had a lot of patients and was real respectful of the situation. I really appreciate every second that I was chatting with the technician.
I decided to try Asurion with my I-13 phone problems. They were very professional and understood what I was having problems with, they were also very patient with me as I am an elderly person - my problems were solved - thank you very much
One phone call, one visit. Fixed. Even sent instructions on what to do before we arrived, so we didn't have to wait for Apple security to allow access to phone. Loved it!
No matter the time, no matter the issue this insurance is always the best. If I run in to a problem I just contact them and like magic it is solved. There are even real people to talk to!
The staff was very friendly and professional. They fixed my phone and even went beyond by making sure they could put my skin (sticker cover) back on my phone! They're great!
Thank you guys!
Jailyn, my Asurion representative was absolutely A1 in assisting me. She expedited my claim process in minutes and relegated it to a local UBreakIFix locale that could have my laptop fixed in less than a week whereas I was originally on the phone for hours with others with multiple holds and never got anything accomplished. She was absolutely exemplary.
Several years ago I purchased a range finder from $#*!'s sporting goods. I also purchased the insurance / protection plan, 2 yr plan. Within that time, while using the range finder it rained heavily. The HALO range finder took on internal moisture. I sent it back following the instructions...this was during the "co-vid" BS...I was given the run around for almost a full year and then silence...no emails were returned. No range finder replacement...nothing.
Very satisfied. The gentleman was very kind, answered any questions I had and he did a great job with my screen replacement and installation of the liquid glass screen protection
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Brian. We are sincerely sorry to hear about this. We are her to assist you. I will reach out via private message to better assist. -Rue