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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I would not have been able to use my phone at all. My friends and my employer will be grateful. I'll let everyone know how good your help has been. Thank you.
Never thought I'd see the day that someone would show up at my house to fix my phone. Responce time was very fast. Tech arrived within the appropriate window did a quick inspection of the phone said it will be about 45 min. Finished in what felt about 40 min and returned the phone promptly. Tech gave some advice on how to improve battery life as he has also replaced the battery. Phone is working better than it did before I cracked my screen. If you want fast reliable repairs with minimal interruptions in service I definitely recommend this insurance plan (a little spendy but you get what you pay for).
Richie was very helpful. I was having some issues with locating my product on the page so I decided to contact live chat support.
Connecting with Richie was fast and did not take long. Richie was able to help me out after asking a few brief questions. Big thanks to Richie!
Excellent customer care. Hands down. Abigail helped me so fast that it made my head spin lol. She was fantastic. Very thorough and professional. I wasn't having the best day and her kindness and sensitivity changed that for me. Great job.
My computer had crashed and I knew I had a plan with Asurion. Honey found my plan, helped me get registered and filled out a claim all in one chat. She was amazing!
I needed help transferring data from my old phone to me new phone. It's scary because I'm not hip to all the modern technology. I used the "chat online" option and was helped by Jesse. He was patient with me and my questions. In the end, he was able to successfully help me transfer my data. I walked into the conversation feeling overwhelmed but my worries were in vain. Very satisfied customer.
I purchased a three year lawn and garden protection plan for my power washer which gave out six months after the manufacturer's warranty expired. I contacted Asurion to file a claim and was sent a text with a link to begin that process.
Everything after that went as smooth and fast as possible. The agent asked me for some details and after receiving my information, Marjorie the agent quickly responded that I was entitled to the full purchase price refund in the form of a e-gift card to be used on Amazon. Truly impressed with not getting the run around and having my issue quickly resolved.
I was impressed with the technician that came out and resolved the problem however the amount of time between the filing of the claim and the time a technician came out was a hardship
I was frustrated, because I was unable to file a claim myself. Reynaldo stepped in and assisted me and he was very warm, kind and understanding. He got my claim filed with no issues and it was pretty quick. He made my day so much better and he was very informative.
It was as simple as one could reasonably expect! I dropped it off late in the day at it was ready the next afternoon!
Sarah was extremely helpful. She went above and beyond to assist me with what I needed. She exceeded my expectations in every way. Thank you so much Sarah you are absolutely amazing.
My agent Kelly was knowledgeable about telling me exactly what I need to do to activate my replacement device that made it an easy process.
It was so easy and respectful dealing with att about replacing my lost phone, want to thank you all for being so professional and right on time I thank you so much.
I had difficulty with my replacement phone activation and I was helped through chat with Kelly. Kelly helped me set up my phone and be on my way
My screen turned black and was unusable, made an appointment and 2 days later, my phone is like brand new!
My technician was very patient, helpful and understanding. He worked with getting my printer connected to my new laptop. He really had to work it, because my internet connection was not good at all, it was really slow. But he took his time and made sure it would print and printed out a test page. He was just really great. Thank you again Chris for all your help.
Gracias, hice el reclamo en la noche, a los 5 minutos tenía la dirección donde debía llevar el aparato al día siguiente, lo lleve y duraron 1 hora para devolverlo perfecto
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members