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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I love their service, I suggest everyone to buy this protection
I am ecstatic! My phone was fixed within an hour!
The best customer service I've received in a LOOOONG timeA shout out to Luise: professional and personable.
This location is not the closest one to my home for getting my phone repaired, but I will drive the extra distance to come here for repairs in the future.
I dropped my phone and cracked the screen. I called ATT to find out what to do. I was referred online to follow steps. I received my new phone the next day. All my data was transferred over to new phone after I went in to the ATT store in Centralia, Washington. The young woman in the store was extremely helpful and answered ALL my questions. Excellent customer service. 5/16/24 4:30PM Centralia, Washington.
Asurion insurance is a must. They are efficient, fast and reliable. I have always been very pleased with this company. Thank you for a wonderful experience.
My great grandson cracked his phone and was having problems with his screen. I took him and the phone to AT&T store. The service person advised me to file a claim and assisted me with the number! It was so easy I was on phone less than five minutes. Everyone was so pleasant and helpful! I got the phone 2 days later! Thank you Asurion!
Isaac was a great help and super understanding! He helped me resolve my iPad issues
I will buy the asurion warranty's on everything they are offered on because they are low priced and cover almost everything. Always great customer service and so easy to file your claims.
Finally an insurance agency I can trust, will definitely keep using Asurion for future purchases.
To my associate: You have been extremely helpful, professional, patient and Crystal clear in your communication and service. It's been a really long time since I've had decent service over a chat. I cannot thank you enough for being proactive, customer centered and just having a great sense of customer service judgment. Thank you Reynaldo
I had an issue with a speaker and it took me less than 5 minutes to contact Asurion, start a claim, and resolve my issue! I could not be happier with this coverage.
My experience with Asurion did take care of my apple cell phone
This was one of the easiest tech support calls I ever had. Had a scan run to determine if there were any problems or issues. It was fast and painless.
I am not a tech expert nor am i proficient in all the highly advanced techs. Both good and bad. I appreciate the security checkup. Rey was polite and professional and helpful. Thankfully i have you gentlemen to assist if i get worried.
Thanks
Christian T. Krueger dual account with Judy. Same last
Came right on time and took about 15 minutes to repair my cracks. Great and fast service!
My experience with asurion was very satisfying! I will recommend others to make sure they get asurion when at AT&T
I fear my ADHD had gotten the best of me- I found myself in the kitchen flipping a second quesadilla; all at once, it came back to me: "I was chatting with the Asurion guy!"
He was patiently awaiting my return. I considered asking, "are you AI, Patrick?", but I knew this would only spoil the sensation of magic and gratitude, because AI need love too.
Thanks Patrick and Asurion for a process so easy, an ADHD person can cook two quesadillas and file a service claim, and get it all done within 10 minutes!
-PardiFowl
Shay, who helped me with my issues was fantastic! Did a great job answering all my questions and making the experience as easy as possible.
Ivan my technician was great and fast. Fixed my phone like new. Great service and convenient by Asurion
Kevin was a wonderful help and got my new phone set up!
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

