Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Asurion

Asurion

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Asurion?
grey stargrey stargrey stargrey stargrey star

Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Frank U.
Unfollow Frank U.
Share Review
Report Review

I love their service, I suggest everyone to buy this protection

Date of experience: May 17, 2024
Texas
1 review
0 helpful votes
Follow Myra G.
Unfollow Myra G.
Share Review
Report Review

I am ecstatic! My phone was fixed within an hour!
The best customer service I've received in a LOOOONG timeA shout out to Luise: professional and personable.
This location is not the closest one to my home for getting my phone repaired, but I will drive the extra distance to come here for repairs in the future.

Date of experience: May 17, 2024
Washington
1 review
0 helpful votes
Follow Boyd Y.
Unfollow Boyd Y.
Share Review
Report Review

Ease and Satisfaction
May 17, 2024

I dropped my phone and cracked the screen. I called ATT to find out what to do. I was referred online to follow steps. I received my new phone the next day. All my data was transferred over to new phone after I went in to the ATT store in Centralia, Washington. The young woman in the store was extremely helpful and answered ALL my questions. Excellent customer service. 5/16/24 4:30PM Centralia, Washington.

Date of experience: May 17, 2024
North Dakota
1 review
0 helpful votes
Follow Jorge H.
Unfollow Jorge H.
Share Review
Report Review

Amazing
May 17, 2024

My phone broke and you guys had one in my hand in 2 days thank u

Date of experience: May 17, 2024
Maryland
1 review
0 helpful votes
Follow Robin B.
Unfollow Robin B.
Share Review
Report Review

Satisfied customer!
May 17, 2024

Asurion insurance is a must. They are efficient, fast and reliable. I have always been very pleased with this company. Thank you for a wonderful experience.

Date of experience: May 17, 2024
Georgia
1 review
0 helpful votes
Follow Clara C.
Unfollow Clara C.
Share Review
Report Review

Great job
May 17, 2024

My great grandson cracked his phone and was having problems with his screen. I took him and the phone to AT&T store. The service person advised me to file a claim and assisted me with the number! It was so easy I was on phone less than five minutes. Everyone was so pleasant and helpful! I got the phone 2 days later! Thank you Asurion!

Date of experience: May 17, 2024
New Jersey
1 review
0 helpful votes
Follow Brooklynn W.
Unfollow Brooklynn W.
Share Review
Report Review

Isaac
May 17, 2024

Isaac was a great help and super understanding! He helped me resolve my iPad issues

Date of experience: May 17, 2024
Florida
1 review
0 helpful votes
Follow Jessica V.
Unfollow Jessica V.
Share Review
Report Review

Amazing EVERYTIME
May 17, 2024

I will buy the asurion warranty's on everything they are offered on because they are low priced and cover almost everything. Always great customer service and so easy to file your claims.

Date of experience: May 17, 2024
Arkansas
1 review
0 helpful votes
Follow Sebastian K.
Unfollow Sebastian K.
Share Review
Report Review

No gimmicks, thank you
May 17, 2024

Finally an insurance agency I can trust, will definitely keep using Asurion for future purchases.

Date of experience: May 17, 2024
California
1 review
0 helpful votes
Follow Martha P.
Unfollow Martha P.
Share Review
Report Review

To my associate: You have been extremely helpful, professional, patient and Crystal clear in your communication and service. It's been a really long time since I've had decent service over a chat. I cannot thank you enough for being proactive, customer centered and just having a great sense of customer service judgment. Thank you Reynaldo

Date of experience: May 17, 2024
Florida
1 review
0 helpful votes
Follow Denise X.
Unfollow Denise X.
Share Review
Report Review

Excellent service! A++
May 17, 2024

I had an issue with a speaker and it took me less than 5 minutes to contact Asurion, start a claim, and resolve my issue! I could not be happier with this coverage.

Date of experience: May 17, 2024
Georgia
1 review
0 helpful votes
Follow Roosevelt H.
Unfollow Roosevelt H.
Share Review
Report Review

Asurion was very professional
May 17, 2024

My experience with Asurion did take care of my apple cell phone

Date of experience: May 17, 2024
New York
1 review
0 helpful votes
Follow Tom C.
Unfollow Tom C.
Share Review
Report Review

Tech support
May 17, 2024

This was one of the easiest tech support calls I ever had. Had a scan run to determine if there were any problems or issues. It was fast and painless.

Date of experience: May 17, 2024
Massachusetts
1 review
0 helpful votes
Follow Christian I.
Unfollow Christian I.
Share Review
Report Review

Security check this is it
May 17, 2024

I am not a tech expert nor am i proficient in all the highly advanced techs. Both good and bad. I appreciate the security checkup. Rey was polite and professional and helpful. Thankfully i have you gentlemen to assist if i get worried.
Thanks
Christian T. Krueger dual account with Judy. Same last

Date of experience: May 17, 2024
Louisiana
1 review
0 helpful votes
Follow Ashyah L.
Unfollow Ashyah L.
Share Review
Report Review

IPhone fixed
May 17, 2024

Came right on time and took about 15 minutes to repair my cracks. Great and fast service!

Date of experience: May 16, 2024
California
1 review
0 helpful votes
Follow Donovan E.
Unfollow Donovan E.
Share Review
Report Review

A genuine customer
May 17, 2024

My experience with asurion was very satisfying! I will recommend others to make sure they get asurion when at AT&T

Date of experience: May 16, 2024
Illinois
1 review
0 helpful votes
Follow Pardi Z.
Unfollow Pardi Z.
Share Review
Report Review

I fear my ADHD had gotten the best of me- I found myself in the kitchen flipping a second quesadilla; all at once, it came back to me: "I was chatting with the Asurion guy!"

He was patiently awaiting my return. I considered asking, "are you AI, Patrick?", but I knew this would only spoil the sensation of magic and gratitude, because AI need love too.

Thanks Patrick and Asurion for a process so easy, an ADHD person can cook two quesadillas and file a service claim, and get it all done within 10 minutes!

-PardiFowl

Date of experience: May 16, 2024
Tennessee
1 review
0 helpful votes
Follow Cheyne B.
Unfollow Cheyne B.
Share Review
Report Review

Enjoyed the experience
May 17, 2024

Shay, who helped me with my issues was fantastic! Did a great job answering all my questions and making the experience as easy as possible.

Date of experience: May 16, 2024
New York
1 review
0 helpful votes
Follow Joseph J.
Unfollow Joseph J.
Share Review
Report Review

Ivan my technician was great and fast. Fixed my phone like new. Great service and convenient by Asurion

Date of experience: May 16, 2024
Iowa
1 review
0 helpful votes
Follow Kristen P.
Unfollow Kristen P.
Share Review
Report Review

SOS issue
May 17, 2024

Kevin was a wonderful help and got my new phone set up!

Date of experience: May 16, 2024

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
See all photos