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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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It's was great and he was very polite and respectful
Even though the window on my protection plan is closing VERY SOON, Goldie ( <3) was extremely helpful, professional, and efficient, in getting me the technical assistance i needed, and processing my service request. I will not hesitate to recommend Goldie, and Asurion for this very valuable service!
I have no had one bad experience throughout my time with Asurion (1year)! Every single person Ive interacted with was knowledgeable, professional, and time efficient.
I'm home, connected to my wifi and my VPN will not connect. Cielomarie advised me with instruction which was explained very clearly. I had no trouble following with ease, however my issue was still continuing to happen, so she escalated my problem to tier 2 tech support. She handled my issue with care and was of great assistance at such a late time in the evening. Great job!
AT&T was there right away help me where I need to go exactly and guide me to get there to get it fixed
I am NOT good with technology and was dreading the headache that i knew would follow when my husband broke his iwatch at work! Figured it would honestly be easier to just buy him a new one or upgrade, but i was assured by ATT & friends that it was an easy, fool proof process with asurion. And it actually has been! Making the claim was easy, received updates from asurion every step of the way via email. Replacement watch here the next day. I dreaded the whole "erase old data and watch, add new watch" ordeal. Watched a lot of videos on it, asked a lot of friends. Finally broke down and used the ATT/asurion support chat... SO GLAD I DID! My tech, jonathon, answered everything thoroughly and stayed with me every step of the way! I NEVER imagined the switch being as easy as it has been... but i can ASSURE you that i would still be searching videos and articles if i had not utilized the chat resource! So grateful to have this service! Thank you again for keeping things simple and being patient and informative! Appreciate you so much!
Man i was having such a hard time trying to get my phone activated and within Id say about 10 minutes it was over I had tried doing it on my own but I got nowhere. Tia was an amazing help they got the process done so fast I was amazed at the end. Great work
My son dropped his cell phone and the screen shattered. The wave of dread started engulfing me. How silly of me. The entire process was so easy. The tech I delt with, Austin, was FABULOUS. What I thought was going to be a painful experience turned out to be very positive.
It was nice to have an actual human help solve the technical problem of registering two phones.
The process took a long time but Tech Support patiently let me to a successful conclusion.
The representative was able to check and see that the VPN is being worked on at this time in the morning and that was really reassuring to have your talented people helping me Thank you
I had the worst experience with att. Their customer service suck's locally. But Asurion Employee was very professional, helpful, and understanding. His customer service skills were right on point. He helped me reset my apple Id password so he could service the phone. He was so polite. Your company is better with him in it. He explained what he needed from, what he was going to do, and when he finished with the phone he explained everything he did and what i could expect from repair. Maravis thank you bery much for everything. You were awesome and your knowledge was incredible. Thank you so much for all your help. Asurion Martavis is a ASSET TO YOUR COMPANY. Keep him!
My technician had my phone working in less than 5 minutes. It was so easy!
Je n'est pas de mot pour expliquer comment je suis satisfaite et heureuse mon fils aussi est tres content
David is Awesome he did a Great job! I really enjoy this experience I have no complaints
Purchased the warranty through Amazon, the tech support is great and makes the warranty worth it.
I was having the worst day when my drone broke and I found out it was still under manufacture warranty but not Amazon or anything knew how to contact the manufacturer. Asurion stepped up and helped me file a claim and get a replacement. I highly recommend them. Their associates are kind and understanding. They make you feel like they are there to help you. Unlike some places that will try to avoid you like the plague. I use them on every device I buy and I always will.
This was my first time reaching out to asurion,about a defective product. Patrick,did a great job in one chat. I would highly reccomend this protection from asurion!
It was because my memory failed me I had tried to insert my printer paper in the wrong slot. Working together we ran the tests and when my computer said, " I have no paper," I had an epiphany. " I have no paper." I thank Concepcion for her patience with me and for her labor and guidance. John Ihrig
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members