AsurionReviews 12,825

AMAZING. START WHEN I MADE MY CLAIM THE PERSON ATTEND TO ME WAS REALLY NICE, RESPECTFUL AND BRIND ME A SOLUTION TO MY PROBLEM HE KNOWS ABOUT THIS. IM SO HAPPY HAVE THIS PROTECTION INSURANCE BECAUSE IS THE BEST WAY HAVENT YOUR DIVICE WORKING AGAIN ON 100% AND WHIT A SMALL AMOUNT IN DEDUCTIBLE. THANKS ASURION

Customer service was very helpful and straight to the point with my concerns regarding my wireless connection

I had an issue trying to add an iPad to my device list (not a difficult tech issue). By the time I had finished I had not only the answer, but the info input for me and two different links for future reference!

Didn't like the fact that I received message my claim was not completed. I sent pictures of receipt, chair and completed form. I did the chat and everything hopefully went through.

I needed to reopen a claim and the REp Shelly was very patient with me and made the process super easy for me.

My iPhone 12 Pro Max fell in water. It was cutting off every few seconds which was very frustrating. I called Asurion who sent a replacement within 2 days.

I contacted Asurion to file a claim for a Fitbit that I purchased in January 2022. They handled the claim through an on-line chat and it was smooth and easy. I recommend getting a protection plan.

You know how you get insurance to warranty for items that you purchase. But then you forget that you have them I forgot I had mine and this is the first time in many many years that I called on it and the person that was a lady by the name of Rachel and from start to finish her service was outstanding From now on, I will always pay attention to the insurance and the warranty of items that I purchase

I think that goes without saying but I give her 6/5 stars.

I called about my phone issue and I received wonderful customer service and new phone.

I was very impressed by how professional the staff was and how quickly the repaired my phone. The exceeded my expectations and am one very happy customer. Thank you!

Diana was super nice to me while looking up my issue. Please tell her I got busy with my baby so I couldn't respond 😔

Every time I go in the edgewater store. I deal with a young lady. Her name is ocean. Her help is always spot on.I always leave that store knowing more about my phone then I knew when I walked in. Call could use more like her.

I needed my screen fixed and the technician exceeded my expectations. My phone looks brand new and is working perfectly. Happy with Asurion and will definitely be adding to all devices in the future.

My daughter's phone was stolen and luckily we had Asurion. I submitted a claim and it took me less than five minutes and I received my daughter's replacement iPhone 15 Pro Max in 2 business days.

The pro tech repair person took great care of me and fixed my phone to perfection and fast.

The tech was courtesy to me and quickly repaired my phone. He was very friendly and made sure everything worked before he left!

Replacing my device with Asurion was simple and efficient. Great customer service and simple to file an online claim.

Took only a couple of minutes to file a claim for a damaged toy

I Purchase many items for my work and home from Amazon and it is Such a Great Peace of Mind knowing that I have Asurion to cover me when the Return period of Amazon expires!