AsurionReviews 12,825

I am grateful to have been on chat with John Michael. I am an older person and needed so much patience. And patience kindness and understanding is what I received. I truly hope that you value John Michael because above and beyond customer service is what I received

Dennis helped me a lot with my warranty. I'm so happy and satisfy

I had insurance through At&t on my phone. UbreakIFix was easy to deal with and quick to make the repair.

I can't find the words to describe my frustration and Jenni was able to give me the time and patience to deal with my issues. She is especial doing what she do best God bless her

The process of submitting a claim on line was a seamless process. Fast delivery

It's nice when you can quickly get your problems totally resolved, it's even nicer when a professional representative can communicate at a personable level, easing all your frustrations, THANK YOU

After receiving an initial claim denial I was connect to Mary who helped to explain why. She not only explained why it was denied, but she helped to resubmit to have my product replaced. She was outstanding today! Thank you Mary

Maddie was excellent and walked me through the whole process and explained everything clearly. She should be commended for her excellent customer service!

My phone was damaged. I couldn't see the screen. I filed the claim online. My phone came the next day. The only hiccup I had was activating my eSIMand transferring my phone number to the new phone. But a chat with customer service with my service provider fixed that issue. It's great.

The service was amazing. The tech came to my home. My front screen was broken.My phone is like new again.

They were efficient professional and replaced my glass on my phone it works like new highly recommend them

Overall experience was great and worth my time got everything done

I dropped my phone and broke the screen. Not sure how this worked I assumed I was going to be out of a phone for a while. The tech came out and was very professional and took care of my broken screen in less than an hour! Thank you! You are a true master at your craft

They were very helpful. Hoping that the issue is resolved by the LEVT team quickly.

After 8 months of going back and forth with Amazon for help with my Protection Plan, I was finally able to get it resolved with Asurion! It is definitely worth it to get the Plan for large, pricey items! Thanks Asurion! (Phillip)😊

Jeremy was great and patient with me looking for the information. It was late but he did great and took care of the situation. Greatly appreciated!

Professional, quick, and great customer service even with the overflow of customers.

The whole experience was great. I called and the young lady was very friendly and explained the whole process with the replacement phone. The whole process was not long at all. The phone was delivered the very next day with no issues. It is nice to know that this process is very easy, and the customer service is amazing.

Best customer service I have had in long time did everything great wasn't rude loterly maken me smile on a bad day so 100 percent on Verizon today