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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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This insurance was the best thing I ever bought a betta skimmer from my pool and took it out to use it after only having it for less than a year and it didn't work. They made it such an easy process to file my claim. Highly recommend
I am extremely satisfied with the professional customer service which I received from Rachelle! Her inquiries and responses were clearly stated!
My iPhone battery wasn't holding a charge. The representative was fantastic at getting the claim filled for me and finding a location where I could take my phone. Caleb at the store was efficient, and I got a new battery for no charge.
Wonderful service helpful and caring day friendly and easy
I was so pleased by the responsiveness of Asurion. The claim form was super easy, delivery was fast and easy to track.
I spent an hour + trying to get a claim done for my laptop. Nothing was accomplished because your help chat bot kept blocking my means to answer the questions asked of me. The gentleman helping me said I would receive more instructions to facilitate sending the laptop for repair. I have received nothing. I would actually grade 0 stars if it were possible.
Ashley was very helpful and the activation set up was quick and easy.
It was very great and it was very clear with instructions
When I went in Julio explained the process very clear and was able to fix my phone super fast I will defined going back
Asurion contacted me via email that my phone battery may be due for a free replacement at the local ibreakufix store. I was told no appointment needed, just walk in. They didn't tell me I had to drop off the phone for two hours and unlocked. My phone is my wallet and passkey for many apps, so I was not thrilled. Also, the rep from Asurion was polite but asked way too many PERSONAL questions.
It was so easy and convenient for you guys to come to me, it was fast and easy
Diana was wonderful and gave me all the information needed to begin the decision to get my device fixed.
My claim was processed quickly and easily. I was struggling with the online form, but the person who helped me on the chat closed the gap. I'm glad I purchased the protection plan for my earbuds!
Super easy to use, and while the chat itself was a little wonky the customer service was flawless A+
We called to have my wife's new (replacement) phone activated on AT&T's cellular network. We thought we could do it ourselves, but quickly ran into some issues associated with activation codes being sent to a phone number to which we have no access. Clicking on the live chat option brought up Ahmed. He was immediately attuned to our problem and told us he's more than happy to help us. He provided succinct, unambiguous instructions on how to proceed. When we didn't understand, he provided clear explanations on what to do, where to click, what to enter, etc. He kept us informed of what he was doing and how long it may take. From my point of view, it was assurance that he had not forgotten about us. He definitely created rapport and made us feel like important customers (unlike the stupid recordings that say "you're important to us" and then put you on hold for long minutes). The next time I start a live chat, I really hope Ahmed is the one who helps me again.
Asurion personal was professional and friendly they know how to take care of all your needs
5/7 they said unit was on-repairable 5/9 working to repair 5/13 working to repair 5/22 said a charge of over $500 will be deducted from my $750 claim allowance but could't say what charges are for. 5/28 got an e-mail asking if my unit was returned to me. 5/29 they don't know what charges are for or where my unit is located. They have my unit for a month, want to charge over $500 but don't know why and they can't find my computer.
Hello, Robert. We are sincerely sorry to hear about this situation. We are to help. We will reach out via private message to collect some details. -Rue
How easy it was to file a claim. Box coming in 5 days. Repair and return within 10 days. How wonderful this company is!
I purchased the insurance plan when buying an air conditioner thru Amazon.
We had an issue 2 years in and thankfully received a reimbursement to purchase another unit.
Very happy to have bought the Asurion 4 year warranty.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, David. We are sincerely sorry for the trouble you have experienced. We are here to assist you. Please check your inbox as we will reach out via message to help. -Rue