AsurionReviews 12,825

Very happy and thankful with the help that it was giving me

We called with a repair to our laptop and needed some special assistance in handling shipping delivery. Patrick is one of the best customer service representatives we have talked to. He is an excellent representative for the company.

I had some difficulties in filing a claim online, as I was unable to move on in the process due to what seemed to be a glitch. I reached out to customer service and they filed the claim right through the chat. A great experience. Abigail was amazing.

From making the appointment to dropping off the device and the speed of the repair was seamless. Jason the tech was awesome and took great care of my device.

I had the online part done in 5 min, I did the claim on a Saturday night and had the new phone on my porch Monday morning. I don't think they could change their system to work any better for this service.

Asurion has always taken very good care of me when buying their plan. I highly recommend it on items that get lots of wear and tear

Excellent service back of phone got shattered Asurion overnighted a new phone I shipped them back the broken phone had no interruption in phone service no waiting for another phone

Princess was very helpful, I'm not so great on the computer and was very patient and helpful. Thanks for a quick resolution

Very easy. Technician was very helpful and courteous. I will use the insurance program again.

From the time I started my claim to my phone being fixed was less than 5 hours. I started a claim, dropped my phone off and it was fixed. Super simple and easy to get done

Marry was extremely helpful with my issue and very detailed to make sure my needs were met.

My screen was broken, I went to my AT&T store, and they gave me the proper phone number. 3 days later, a very competent, friendly, nice man came and fixed it in no time!

My claim was handled through a normally dreaded chat function, but Asurion processed my claim quickly and painlessly using chat. Nice job.

I purchased an item that was under warranty. My warranty with Asurion was honored with no issues at all. I had all the information they required and everything worked out just fine.

They exceeded my expectations. I purchase Asurion every time it is offered. This is the first time I had to use it and it was very fast and easy.

I chatted with an Asurion rep while considering eliminating mobile protection on one of my phones because it was starting to be too costly. Ricky helped find me a plan within my budget and made changing easy. Thank you for they assistance.

I've made a few claims with Asurion, and every time I've had friendly support staff helping me and an otherwise easy claim process.

Great Great Great Service! My Entire Experience Was Excellent. The Tech Asked If He Could Come Early, Which Was Better For Me. He Did Not Take Long Repairing My Phone. He Was Very Professional.