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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My experience was a very easy process. Came the next day. Set up was easy. No issues with the replacement phone at all.
Daphne was great walked me through the steps of getting reimbursed and was helpful
I had a few questions regarding my ID and Leontyne helped me understand how the process went and how to actually file the claim online
Verizon laid out the steps. Google and Samsung made it pretty easy. But having a techie at the other end to answer the mundane questions was very helpful. They were patient and helpful, and the new phone activation was seamless.
My experience was quick and easy. The guy couldn't come to my home so he came to my job. I go back to work he said will would be finished in 30 minutes man it took more like 10 minutes to me. I am happy with my results.
I am beyond happy that I purchased this. It saved me a huge headache and my son a broken heart. I will always purchase this protection from now on. Trust me this is something you need.
My phone screen was severely cracked and not only was service easy to receive, it took a very quick session to resolve! U break I fix is really excellent at their job. Dante is the employee I spoke with and he had us in and out
I recently had the pleasure of interacting with Asurion's customer service team, and I must say, their service is truly fantastic. Whether I reached out via phone or had a technician come to my home, the experience was consistently exceptional.
Each time I contacted Asurion, the representatives were not only knowledgeable but also extremely courteous and patient. They took the time to understand my issues and provided clear and effective solutions. Their dedication to customer satisfaction is evident in every interaction.
Moreover, Asurion's technicians are highly professional and efficient. When they arrive at your home, they are prompt, respectful, and ensure that the work is done to the highest standard. What stands out the most is their consistent offering of the home warranty for my devices. Every visit or call included information about this valuable warranty option, which adds a layer of security and peace of mind for all my home devices.
The home warranty itself is a fantastic offer. It provides comprehensive coverage, ensuring that any future issues with my devices will be handled promptly and efficiently without additional financial burden. Asurion's proactive approach in offering this warranty demonstrates their commitment to long-term customer care and satisfaction.
In summary, Asurion excels in customer service and provides a top-notch home warranty that is repeatedly offered during every interaction. I highly recommend Asurion for anyone looking for reliable device protection and outstanding customer service.
Chis was amazing at her job. Was a great help and beyond nice! Made for an awesome experience
The agent, juvelyn, was patient and very helpful in assisting us with the application process despite our limited English. Thank you very much.
What they said in the beginning, the truth was done. What they promise I seen asurion carry out. They return me a new product like they promise when I bought my iphone. I call one day and the next day I had a new product for my damage product. Thanks
I contacted Asurion due to one of the stone in my ring fell out. I was so pleased with the care and professionalism the operator took to make sure that my claim process was stress free.
Mr. Jimmy was Awesome & very attentive. Answered all our questions clearly and understanding. Thankyou for having such great employees..
I accidentally clicked "allow notifications" on an unknown website and suddenly started getting warnings every few seconds that my device was under attack. I logged in to Verizon Digital Security and an agent took care of me. He removed all the errant apps from my phone in less than an hour.
Quick fast and very easy great customer service work no problems
Customer service representative handled my claim and scheduled my repair's, at a local ATT store…
Same day service!
I pay the monthly fee for full protection (iphone15promax) and when I broke the back glass asureon fixed it In no time and no questions asked.
My phone had stopped working and with one quick A.T.T, Asurion google search I had a replacement phone the next morning at 9 A.M.
I have never purchased.protction before always thought it was a scam. But I decided to try it. Sure enough I had trouble with product but these guys jumped on it and approved my claim in minutes. I was shocked.
My experience was very pleasing and professional. I appreciate the help and advice I received.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members