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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I received excellent instructions from Precious to resolve this frustrating problem!
I am very thankful for the crew at Asurion. My phone was in a case and fell accidentally. It must have hit in a certain way that splintered the rear glass. When I brought the phone in the associate quickly looked up my information, asked me for a little information, took my phone and told me it would be fixed in approximately 2 hours. My phone was ready and good as new when I arrived. Thank goodness they were there for the save.
I went from Best Buy to the Apple Store. Neither store fixed my issue. I went to Asurion it was fixed IMMEDIATELY. So easy, no hassle. 10/10
Logan helped fix my broken phone at the Clackamas AT&T store! He was so kind and patient and returned my phone looking like it was brand new! Appreciate him and his supervisor being the experts and so friendly!
So nice not to stay on hold or have to go to a store. She was helpful and patient. Issues were frustrating but better doing it at our own pace and at home.
I usually don't like extended warranties. However, IPhones are a costly investment. Asurion gives you that piece of mind you need when your phone breaks. They are quick to ship a replacement! This is very important because we all need our phones! I highly recommend!
I was about to submit a claim for replacement, but Asurion fixed it promptly and replaced my screen in a matter of hours.
Highly recommend this service to all of my family & Friends! Such an awesome & amazing service & customer satisfaction was met!
Having problems with my Fitbit charge five. Purchased an Asurion protection plan with my Fitbit. I finally needed to use it, and there was no problem at all going through the claim process. Dennis was incredible in helping me. He did all the work!
The text came to my door on time and it took him maybe 20 minutes. I took my phone to the store before and it took over an hour. Not only did the mobile tech fix my screen in like 20 min. When he brought my phone back to the door, he said oh by the way I also gave you a new battery.
My issue was resolved quickly and easily I honestly expected it to take longer
I had purchased the extended warranty for a Ninja air fryer I bought on Amazon, hoping I wouldn't need to use the warranty, but you know… just in case. Well after about 18mos of use, the air fryer started having issues and wouldn't cook evenly burning half the food. Reached out to Asurion thru the Amazon link in my order and the process to file the claim was easy. Very satisfied.
My problem was dealt with quickly and efficiently and the rep was amazing!
Michelle was OUTSTANDING, very knowledgeable and patient, however (not Michelle's fault) we got to a point in the session where I had to do something else and could not continue the troubleshooting. I asked Michelle if I were to chat back into the system would the next representative would be able to see what we accomplished in an hour and 36 mins. She said no. That was pretty disappointing. However Michelle was AWESOME 🤩!
Very underrated, professional and kind, really pleased with this service
My Iphone screen and back covering were repaired. Customer service was excellent!
They were highly dedicated and went over and beyond service abilities.I did not personally find it to be easy for them.words can't begin to describe the professionalism that i experience
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members