AsurionReviews 12,825

I dropped my phone off around 3 in the afternoon and was able to get my device back same day around 6. Most speedy and amazing experience I have had for repair. From the service member at the front desk to the actual repair tech I met that serviced my device was super friendly and very smooth.

Rachelle worked with me to find the exact information that I needed so she could help me with my issue!

Tech Sarahjoy was very pleasant and professional. The written survey wants to gage your experience by ease. I found it more "straightforward" than easy! It took a bit of time. The tech was patient with my horribly slow typing.I with the vaguries of a complicated computer system. Now if we could get Verizon to include the new charger that should come with a $1300 dollar phone...

My partner's screen was cracked. After dropping swung. We simply completed the online claim form, went to a nearby repair shop without an appointment, and his phone was fixed within a couple of hours!

They did really well. My issue was resolved within an hour no major problems. I came in to get help cracked screen

I buy Asurion protection plans often when shopping on-line. I save my sales receipts and my Asurion receipts in a file folder for easy access if I have to file a claim. I have had to file several claims over the years due to defects or products that break due to poor assembly. Asurion has always come through when I have submitted claims. The small amount for the plan is well worth it, and it provides great peace of mind.

I have dropped off a few phones off at uBreakifx for repair. Service was extraordinarily friendly and expedient each time. The only original part on my current phone is the backplate! Finally subscribed to Asurion's Home+ Plan. I am sure it will pay for it self eventually with a 1yo in the house and another on the way.

It was great. I appreciate Christian with the help he really help me out

Thank you for such great help Joseph can't say thanks enough and appreciate you help

Very understanding and very accurately with know what to do about cell phones

Had a product no longer working. Support was awesome, a claim was submitted and approved. What a great decision to purchase the warranty.

Lonnie, the technician came to change out my phone. What a nice young man. He was very polite and courteous. Explained everything in detail and just a nice young man. Phone is changed out and up and running smooth so far. Thank you Lonnie and Asurion

Getting my screen replaced was remarkably easy. The repairman came to my home. He had it repaired in less that 30 minutes.

Asurion has come through for me again I appreciate the help that asurion provides im glad that I can count on them in my time of need

I could not get my printer to connect to the internet to print some business materials. Asurion had me back online in minutes.

The process was easy - I received a new phone within 24 hours and was able to transfer all my data to the new phone the next day. The ATT store employees were also very helpful.
The only surprise was the $250 deductible. I thought it was a little steep but it was based on the type of phone I had.

Dylan was amazing. Resolved my issue and kept me in a great mood with his very human and kind commentary.

The customer service rep was extremely helpful. I am so glad I bought the warranty! And that the claim process was easy and effective.