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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Fantastic even gave me some pointers for my phone use.
I'm taking my tablet so they can show me some.pointers to keep it running smoothly.
Would recommend them for all.electronic devices including TVs.
I had an issue with my expensive fishing rod and asurion came through, thank you so much for the peace of mind.
Fast, easy, friendly great quality. Weekday else can you all for!
I tried this protection plan almost two years ago for my Instant Pot. Long story short, they resolved my issue quickly, so I would highly recommend it.
If anything happens to your products, "Asurion" has your back.
I contacted the customer service department because I received an email stating that they were unable to process my payment. Also, as to why I was unable to open my account while I tried to set it up.
The agent (John) that I spoke with was very helpful, patient and kind. He informed me that a payment had been made on my account. Now, I'm not understanding why I received that email, but none the less it was an error.
However, I never received an answer or help as to why I'm having trouble opening my account.
I was having multiple problems with my computer. After extensive searching the tech found the problem and corrected it. The tech was very patient with our technical ignorance. Thanks again Jose!
I highly recommend Asurion. Customer service could NOT be better.
I didn't think I'd need or even use my insurance, but I got it anyway. Then I dropped my phone. I got an email asking if I'd like to take my phone in and I said yes. And the rest is history. I am a happy camper again.
They received it the same day. I shipped it. They shipped it within 2 days of having it very overall, easy and very satisfied.
You be crazy not to have Asurion not take care of you! You have some many electronics in your homes and it's not if it's when something happens to them they will get it fixed or replaced!
Always good sometimes though there's the representatives that still try getting my pin number but I don't give it to them because when I got this phone, the clerk that helped me told me that day don't ever give my pin number to anyone who ask for it, so I choose not to be a used and robbed like that from anyone
Wonderful and easy they're very patient with you thank you
I have had to file 2 claims with assurion. They have been most helpful and eager and quick to solve my problems
I worked with Abigail the CSR and her professionalism was exceptional. She was knowledgeable and courteous through the entire process.
Hey when you talk to someone at asurion, you're talking to a real live person that can understand your situation and get you back on track. Quick like too! Very nice, patient, observant and very understanding. I had a question about my receipt because I took a picture of it like I was supposed to and texted it to the number I was supposed to. Then realized I had two receipts and thought maybe I took a picture of the wrong one. Marigold quickly got on the chat and immediately got me on track and helped me out. Real live person too. Not know automated BS! Thank you so much asurion
I want to Thank Karen for her very good support she did an awesome job with helping me out today way to Go Karen! 😊
The website was easy to use, it was fast and simple to submit my request. I received my replacement product within the estimated time.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members