AsurionReviews 12,825

It was a very pleasant experience and very smooth activation process

I was having an issue with a hot spot device and Myra was able to resolve the issue within mere minutes. I appreciate the help.

I used the damage not repairable instead of lost on my claim. I had to call to try and change this. Unfortunately I could cancel the claim but the person did tell me what to do which was send the phone back and get a receipt and call back and do another claim with right code. Thank you Assurion.

There was an issue with an extended warranty that was still registering as a manufacturer's warranty even a year after the manufacturer expired. The chat technician handled it well, and I got a warranty refund for my device.

All your chat and phone customer service are very good, very helpful. I'm not happy with the part of the claim form where I have to print the form, sign it, scan it then email it back. Uploading and downloading documents has problem, that's all. Other than that everything is fine.

The representative was very easy to chat with and she resolved my issue quickly. She was very patient and informative.

Angelica did an excellent job helping me add printers to my laptop. These were not the newest, so it took a bit of time. She would mention that she was looking for info in the manual so I knew I had to wait. She did not leave me hanging, wondering if we had been disconnected.

Working with Asurion was a breeze to get my claim rolling. Using the chat option my issue was handled with professionalism. Courteously handled from the start. Made me feel appreciated.

My LIVE Chat contact was extremely helpful in a answering all my questions. I was very pleased how they handle t he security end of things
as to NOT let just anyone access my information. It may be a hassle for some to keep a paper trail of patterns, pin, etc. BUT, it's important to do so if you wish to have a secure site.

Every step was easy to complete, also to chat a technician was extremely helpful

Although not fond of talking to customer service through chat, Steven was so helpful all the way and made it a stress free encounter. You said your goal is to give 5🌟 customer service, you gave me a 10🌟 service, Thank you Steven! You're the man!

Brenda did very good at helping me. She listed and didn't just ignore me

This is the second time I had to use ASURION, They have excellent agents that do their job outstandingly.

I have dealt with asurion since the beginning. They have always completed a claim with no fuss or hassle. I ha e had several phones replaced, updated to new ones, and multiple fixed screens. And now they don't charge you to fix cracked screens! Go somewhere else if you want too!

It was great and will come back again if I have any problems with my

Great online chat support. Activated 2 phones easily

JOCELYN WAS AMAZING TRYNG TO HELP ME AND GETTING THE PROBLEM RESOLVE, I FELT THAT SHE PUT HER SELF ON MY SHOES AND MADE THINGS WORK FOR ME SO EASY AND FAST. IT WAS A PLEASURE MAKING A CLAIM WITH HER.