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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I am not very technologically capable, but decided to try to set my iPhone up by myself for the first time in my life. My children have always taken care of all my phone issues for me. After one whole night of getting no sleep and trying to navigate the problem that I was having, I finally found a way to get to a link where there was somebody that I could talk to. Rochelle helped me get through everything and it went smoothly and quickly and I am very relieved that I now have a phone to reach out to my family. Thank you.
I was having problems with my phone,I couldn't communicate. Because my phone is everything to me, but I got to at and t they were able to let me know I got insurance on my phone and my phone was replaced the second day, am very very grateful
It been good so far, I'll try 😌 to from my end? Do better.
Could no figure out how to took up my printer and HP just took me into a loop that never helped or ended
Todo fue un éxito gracias por el arreglo que le hicieron a mi telefono
My phone was lost/stolen. They got my new phone to me quick and made the activation process so easy
Trying to fix an issue is hard when calling only gives you computer automated options. Tech help on the chat line connected me to a real person and the issue was resolved perfectly. Thanks to tech James.
I just had a great experience with Asurion resolving my issue on a defective item that I had a protection plan, the representative was extremely helpful.
Great help resolved my issues very very understanding
My phone was stolen and I needed a replacement. The turnaround time was quick and activation was easy. The rep was very helpful.
I had the best service experience I ever had with a chat help line. Keep up the good work.
My camera on my iPhone 12 Pro Max broke, and the solution was for me to replace it with iPhone 15 Pro Max I was surprised and excited at the same time. Great work by Asurion they were fast on sending replacement and fulfilled every need I had. Thank you
Typical scam. I paid for Asurion when I purchased something on Amazon. It had issues within 10 days. I couldn't file a claim because I needed to wait a month after purchasing the item before I can create a claim, therefore, I needed to pay 2 months to Asurion before I could receive benefits. It's $17 a month for Asurion.
(i.e. If you bought an item for $40, and also bought Asurion coverage, so you spent $40 PLUS the $17 monthly payment for Asurion. They require 2 months of payments before coverage. That's $34 to Asurion already, so you get $7 back towards your item IF they accept the claim).
I called and the voice prompts did everything they could to direct me to a text chat instead of voice chat. I finally got a hold of somebody and asked why I couldn't file a claim? They said it was in the terms and conditions. I asked what was the reason for paying the first month then? Why was I not covered after paying the first month? Legit question and they had no response besides "terms and conditions".
That right there told me they are not easy to work with and the claim would probably get denied. Already not worth it considering they need 2 months of payments before coverage.
Amazon needs to drop those guys before a huge lawsuit happens. What a trash way to conduct your company business.
I had a great experience. My questions were answered professionally and with patience and accuracy.
Not happy about an increase in charges for things I don't need.
Hello, Cheryl. We understand your concern and have collected your feedback. Please let us know if you need any assistance. -Rue
I lost my phone and tried tracking it myself for a few weeks. I finally gave up and called Asurion as I remembered that I had insurance I got my replacement phone in two days. The best decision I have made to take out insurance.
Love Asurion
Dennis helped me in a matter of minutes very fast and easy to use this chat
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning. We are sincerely sorry for the trouble you are having with your device and the claim process. We are here for you. Please contact us directly to assist. -Rue