On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Texted tech coach they responded in timely manner I told them the problem and they fixed quickly.
I needed help processing a claim it was very easy and handled in a timely manner was very pleased.
Customer support was amazing. Super easy to do and handled my issue swiftly
My $800 pool robot died, the day after the manufacturer warranty ran out.
Fortunately I had purchased an extended warranty from Asurion when I bought the unit.
I just now finished filing a claim with them, and after a few brief qualifying questions were answered the VERY nice representative sent my claim through and issued reimbursement for the purchase.
What started out as a very stressful day, has been turned around. I could not be happier.
I will continue to cover important/expensive items with extended warranties, it's worth every penny.
Talked to agents.My carafless coffee pot started leaking coffee all over my counter.Agents were helpful,but they want to repair it.After spending 16.99 for coverage for a year.I would like a new pot. It is by Hamiltonbeach.
I was completely satisfied with the way Asurion handled my claim. I've purchased warranties from them many times before but never had to use them. Now, when I did have a need to file a claim, Asurion and their great customer service rep came through for me and made is one of the easiest experiences I've ever had. I still can't believe how easy it was, and how completely satisfied I am with Asurion. Obviously, I recommend them highly. Thank you Asurion and thank you to your great customer service rep.
Filed a claim on June 1st for a broken phone. Was sent a replacement phone that was broken. Took four hours of calls and an hour at the ATT store for the reps to acknowledge that the replacement was broken. Agreed to send me another replacement. Has been six days and no sign of it. Called company back, told that the replacement is out of stock and that my wait is now indefinite. Have been on/off hold with them over 90 minutes asking for a resolution since it has been nearly 2 weeks without a functioning phone. My advice: steer clear. You're not going to get what you paid for.
Thought it was gonna be a pain to use the protection plan, it turned out to easy. Would purchase the protection plan again on high priced items for a piece of mind!
So from the time I put a claim in your people responded very quickly. I was completely shocked because post pandemic services from most places have been not so good. You guys are awesome! Thank you!
Regards,
Terry B.
Was having issues with email, I was walked through several steps with clear easy to follow directions and the tech (Thomas) had be back to business in under 10 minutes!
Just got it all right. Not a problem with trying to start a claim or any questions I had once I got all the information. The whole process took a while but I was returning quite a few things and it was pretty complicated by Vanessa talked me through the whole thing with no issue.
My phone kept freezing and interrupting our chat. With patience Ronmart made it all better.
I'm very blessed. Thanks 👍
This was an easier process than I thought. They were great, easy and fast. I will definitely keep the protection going on all my Amazon purchases. Thank You
I had and issue with my auertech washing machine the spin cycle just suddenly crapped out on me mid wash lucky i remember i got the insurance plan on it and i was instantly helped i got my claim in and it took me less than 30 minutes for it to be approved
Sarah was very helpful and pleasant to work with. Helped me through the claim process.
I just contacted Asurion in regards to a vacuum of mine. They took care of the issue in no time at all, emailed me my Amazon refund that very day and now I'm off to buy a new vacuum! Thank you Asurion
Was really easy to contact someone and they get right on the ball with your issue. Very easy and very quick
Good to know to check our system great attitude. Very Helpful
After 4 hours with multiple customer service agents and two different chats with at&t, the Asurion rep did in 15 min what ATT could not figure out in over 4 hours with multiple supervisors involved.
Good customer service via chat especially at a late hour.Glad there was assistance available at that late hour of the night to activate the new phone.Annie was very helpful and got my phone up and going
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sincerely sorry to hear about this. We are here to assist. We will reach out via private message to resolve this issue. -Rue