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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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John was very helpful and very sufficient in helping me. It made my experience in updating my account extremely easy. He even Stayed on the chat with me in case I needed assistance. Thank you, John!
The whole process was so easy and fast the person walked me through the activation step by step very quick service
My experience was very good no complaints at all everything went well with customer service they did a great job
It was easy and fast my claim got approved within minutes. I am very satisfied with the outcome.
Marry was very nice and understanding even though I was mad about what happened. She helped me.
Having had high-end icemakers before, I was wary of buying a cheaper model. I finally decided that if this product lasted a couple of years, I would be lucky--so I decided to get the insurance because so few people "work on/repair" icemakers today. Since I have never filed a claim with Asurion before, I was skeptical--but today's experience was so amazing, I do not hesitate to recommend it. I will definitely buy this insurance again. Maria Cristina (through chat) made the experience very easy. Thank you.
I was in the process of getting my old device ready for return and wanted to make sure that it was properly erased. I was connected to Jawanda, an Asurion care agent. She was so very professional, efficient, and pleasant. She also had me check another app related to the phone. It was such a great experience, and she was awesome!
Imagine managing our busy lives without our cell phones… because that is essentially what we may face if something goes wrong with the device that keeps us connected. To everyone and everything and that is what we lose if we don't have the function of our device. I had forgotten that it was insured until I was doing the email prompted phone check up when asked was I having trouble with my device and I was. The representative reminded me that it was insured and they could send me a new device! I couldn't have a private conversation anywhere because my device had a sound issue that would only allow me to have all incoming and outgoing conversations using speaker phone otherwise I couldn't hear the person on the other end so all privacy was gone. I'm so grateful I responded to that email prompt and that AT&T and Asurion made this process as quick and painless as possible! Feeling Grateful here!
Raffy walked me thru steps to correct problem. Had to do a system check. Resolution to occur within 24 hours. Excellent communicator
He walk me thru the steps that i need to do, i'll tell ppl they need to talk to karl
I have given kudos to the representative! She made it easy for me to understand.
Chelsea was very helpful and well-informed! I would recommend her to everyone I know! 😀
I will keep buying products from amazon because of you guys!
I have had it happen a few times where I have had electronics stop funcitoning after a few months use, and let me tell you Asurion always pulls through for extended warranty. Not only are they fast at filing your claims but there is no hassle, its so easy and user friendly. Manufacturers tend to tell me that there is nothing that can be done or don't even response to me at all so I wait usually till that warrantys up to file my claims and it is worth the wait! I trust Asurion 100 percent!
I wad very satisfied with my experience and prompt service I received. I had no delays or service issues GREAT JOB!
Fast Claim Process Super Easy Process For Claims Online
And Got My Replacement Phone In Few Days Instructions Was Easy To Activate It Myself Awesome
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members