On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would do it again and again and again very satisfied
The lady I spoke to was excellent but your automatic system needs some work. I was told that I would be directed to do a review and that never happened. When I was transferred. All I heard was a thank you and goodbye.
The technician was very knowledgeable. Fix my phone within 15 minutes I'm completely satisfied.
My daughters laptop
Isn't powering on. Luckily, I purchased the two year warranty offered by Amazon, and had about 5 months remaining. I could not login to the asurion site because I can't get into the email address on file to retrieve a security code, so I started an online chat, hoping that they could get me signed in to file a claim. I was pleasantly surprised when the customer service rep completed the claim right there through the chat! In less than 5 mins I was given the option of repairing the device or getting a refund. Super easy!
A postage prepaid box will be sent to me within 5 days for me to return the laptop. They say it takes about 3 days for the repair turn-around.
The process couldn't have went any smoother. In just a few days, my pre-teen will be back on the Sims, leaving her sim husband die in the pool. 🥴
So easy to work with customer service. Very nice people.
Tiace was very helpful and friendly, gave me the proper assistance needed so i can contiune and fix ny issue.
It was a pleasure chatting with Shay,i receive all the help i needed for my phone claim situation! Thank you
I pay for insurance for my iPhone 7 through my carrier, At&t. So I was surprised and a little nervous to learn I was going to deal with a 3rd party I was unfamiliar with, when I found myself needing to make a claim with my insurance. So while approaching this whole experience in a significantly skeptical manner, the whole process was far easier, quicker, and more painless, than I would have ever expected. Here I was, not even an hour ago, dreading having to contend with the headache of dealing with the hassle of getting my cracked phone screen fixed, not to mention having to pay a $50 deductible for such a thing, and now, for a mere $75, I'm awaiting the arrival of my brand new iPhone 12, which will arrive tomorrow! Thank You Asurion! And btw, the customer service was absolutely top notch. I'm someone who doesn't expect great customer service, simply due to my experience of RARELY speaking to a kind, thoughtful, and capable individual when contacting a company for whatever reason. But today I dealt with two ladies from Asurion who were both absolutely magnificent! So much so, I felt it would be a total disservice to not go as far out of my way as I could to let their company know what great people they have working for them. (not sure that's ever quite happened to me before) Bottom line, I can't recommend them enough.
I must say I was extremely excited when I saw the asurion you break I fix stores it is the most necessary sensible smart thing to have for your home asurion home protection is the best deal ever with every penny.
My experience was awesome! I broke my 13 pro max on a 7 day cruise and they didn't have a 13 pro max 512 so I received a 15 pro max 512 gb. That was the right timing! JACKPOT!🥰
We worked with Joanna to resolve our issue and she was extreamly professional and efficient. We highly recommend.
This was my second claim for repair of same laptop, my daughter dropped it again at college. Wasn't sure if would be covered, but since prior to end of support, Asurion did - no hassle!
Had cracked screen and low battery issues. Use Asurion chat and received live support giving directions how to get things taken care of. Worked out great
Every time I've come in contact with any Customer service reps via on,one chat, they've all be fantastic and extremely nice, quick, made the claims process effortless and super easy!
I had to submit a claim on a garden hose. It was extremely easy using the "chat" function and in less than 10 minutes my claim was approved!
Process was quick and easy. Very friendly and knowledgeable tech, and convenient location.
My repair was of my I phone was much easier than anticipated. Gentlemen at Ubreakifix was extremely helpful in getting my phone repaired.
The Chat agent was awesome. The phone was sent the next day.
Cracked my screen so I went online and filed a claim. The website was easy to use. It directed me to a local store that handled my claim within a few hours. They were very friendly and helpful. A very good experience.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members