AsurionReviews 12,825

Great experience! Got it done quick and was not bot like! Had a conversation while it was being fixed!

I BEGAN THE PROCESS OF ACTIVATING MY PHONE WITH TECH SUPPORT. UNFORTUNATELY I THOUGHT I COULD GET THIS DONE AT WORK BUT THERE WERE ENTIRELY TOO MANY INTERRUPTIONS ON MY END SO I HAD TO ABANDON THE PROCESS HOPING THAT I COULD FINISH AT A LATER TIME

I had a guy named Max show up and he not only did he beat the 25-45 minute timetable, he went above and beyond making my phone better than it was before the crack.

The claim process was very easy to navigate. The replacement was sent immediately and received within
2 days. I'm very happy and relieved that I purchased the protection plan.

Very professional, extremely quick responses. Wilson answered all my questions without me even needing to ask them! Overall 10/10

Claim process was easy. Love that they come to your house and fix phone from driveway in under 30 minutes. Rep was knowledgeable, friendly and did an excellent job!

Just wanted to give a huge shout out to the guys over there in the Fort Walton store ( across from Uptown Station) these guys are the best of the best, always professional, happy, knowledgeable and nothing short of spectacular. Always a pleasure doing business in this awesome location.

Keep up the great work.
Sincerely, Amir. T

The call very fast and the whole process also. I give you a 10

I was really surprised at how easy the problem was solved. The tech person was very patient. Thank for having such great support people working for you.

I was super confused on how to find all the information to make a claim and Patrick stepped in and made it so easy! Thank you, Patrick!

Damaged IPhone was easy to replace replacement phone arrived quickly as stated by assistant.

Was a smooth repair from start to finish. The online claim form was very user friendly and easy to submit. They found a local dealer; we dropped the phone off for repair and picked up within two hours. I'm very pleased with the entire process. I am so glad this is part of our plan!

I had an issue with my watch and contacted Asurion through Chat. The rep Nordielle was awesome. Great customer service. Thank you Asurion and Nordielle!

Technician got it done in under 15 minutes and cleaned the outside of the phone as well. Great experience.

Great service on time communication was good and over all I will tell family and friends

My Headphones somehow got messed up. I was able to get a hold asurion And spoke to a team member, he saw my problem within minutes by sending me a UPS label to send back my broken headphones and replace them with gift card from Amazon for the price that I paid for my headphones

Because of the hassle you might have to go through with some of these vendors, especially when shopping online it is So! Worth getting a Protection Plan. Especially if it's with Asurion, they will stick with u in resolving Seller/Product/Buyer conflicts. I hope they Never change.

Richie handled my claim... Kindness is his greatest asset! 😊🕊😊
Please give Richie a raise.
I was a CUSTOMER SERVICE SUPERVISOR for a large Chicago corporation, for many years, before I retired.
I always seek to reward an individual that provides me with excellent customer service over the phone. Richie is such a person and if he were working for me, he would definitely get a raise 🕊😊🕊

Called and give a few info and boom my claim started.I would definitely recommend asurion..