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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I filed my claim online on a Wednesday. I received an appointment for Thursday. The tech was polite and professional. It took him 20 minutes to fix my phone.
The customer service rep did a wonderful job fixing my Samsung Galaxy Note 10 Plus. I was very happy with the service I received.
It is a very great satisfying experience. They use original parts to repair your device.
User friendly and not as stressful as other softwares/ programs.
I contacted Verizon as I'm trying to setup a new phone and my old phone is damaged (screen is so cracked I can't use the phone). Federline walked me through the process of backup on the old phone and setting up the new phone! He did an awesome job!
Muy buena muy buena atención y muy amables todos
Very good Service. Easy to use! I would recommend this company to everyone.
The customer support is very polite and helps resolve the issue very quickly. They very educated and it was a great experience.
Superaron mis expectativas totalmente... super sencillo, rápido y muy amable la asesora. Dieron solución en media hora desde que les escribí al soporte por amazon. RECOMENDADO 100%, y todos mis equipos los segurié metiendo a las pólizas con ellos. MIL GRACIAS!
My air conditioner started shutting down and coming back after powering it off. I went online and texted asurion and they just warrantied the air conditioner 100%. Thank God I purchased the warranty!
It was a much easier to get my issue resolved than I ever expected! My original all was answered by a knowledgeable person and she was very nice which was unexpected. Usually when I have tried to make claims with other agencies, I did not get the same attention and respect. She set up the repair in just a few days. The technician called 30 minutes or so before he arrived, on time I might add. He made the repair quickly and correctly. He was very knowledgeable and able. I could not have been happier with Assurian's service.
The technician called me ahead of time to let me know when he'd be there once he arrived he took the phone and within 15 minutes it was repaired and he also did a free cleaning on it and the phone works great
After a very frustrating day of many attempts to file a claim for my printer, I reached out to the chat feature. I had received an error message that the information I entered was incorrect with each attempt. Carmelito came to my rescue and discovered that I was entering the incorrect register number on the receipt. Carmelito went beyond the call of duty to locate the correct number and as a result, my claim was process immediately with good results. The plan of protection is a life saver especially for a small business owner. So grateful!
I wasn't sure what to expect as I have never made a claim with Asurion, however it turned out to be a shockingly positive experience. I worked with Rusette who was efficient and professional. In a matter of a minutes my claim was approved. Hats-Off!
Delresha listen to my problems and assessed the problem with my tv to help me complete the process it went smoothly and seamlessly
Was great to deal with Ryan on my support question. Was so nice dealing with a human and not a bot!
Rock on!
When $#*!'s/Glof Galaxy couldn't resolve the situation I contacted Asurion. They handled the worn out glove situation perfectly and quickly.
Just chatted about if a product I was buying from Amazon if it was covered. Agent informed me to go ahead and buy the plan and then call/text with the plan number. Everything went smoothly
Had a wonderful experience with chat. Ralph was helpful and made sure I had what was needed.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members