AsurionReviews 12,825

It was a great tech thanks so much very knowledgeable

Called and made a claim
they refunded purchase cost

Asurion (and the representative Marygold specifically) handled the claim quickly, efficiently and with no hassles. This is the one time it was worth having a protection plan from Asurion (since usually nothing happens to products I have covered within the coverage period). Easy claim process and highly satisfied with the resolution.

I had a issue whit a product that was under warranty, I contacted asurion and they take care of my concerns right away.

Thank you.

I was able to use the online chat service to provide the information about my broken laptop. The customer service agent was very helpful and was able to quickly process my claim and sent a package for me to send my device in.

Today I had to file a claim with Asurion for an AC that I purchase a couple years ago. I went online, chatted with one of their customer service reps, answered a few questions; and my claim was filed, approved and I'm getting reimbursed. Couldn't have been easier.

Tec was very polite a true professional.
Well spoken. Fux my screen quickly.
Good as new. I was impressed with the service.

Our technician David was determined to get my new phone connected and was here till 930 that evening trying to hook all internet correct.

He fixed my phone past the expectations I had and was quick and very professional

Customer service was fast and courteous and took care of my issue immediately.

The person I worked with had great communication skills and resolved my problem.

Rep carmelita was amazing, she was super fast and understood the problem. She even had jokes to make the process less painful.

They fixed my phone in a few hours they did a great job the phone looks new thanks

Phone caught inside lift chair smashed. Put in claim after 5pm new phone delivered next day before 11am. Extremely impressed

Ben was patient, professional, and knowledgeable. I highly recommend Ben and u break we fix

Same day replacement of damaged phone with both in-person help from Matthew, and online help from Elizabeth. Both techs were personable, professional and demonstrated exceptional skill in getting the new phone set up.

Assistant was really helpful, respectful and answered all of my questions; highly recommend it.

I had to have my phone replaced due to an internal problem. I was assured my phone would be replaced within 24 hours. That did not happen. I had to wait three days for the replacement phone. I have a 92 year old mother who depends on being able to get in touch with me. I have no other way of contacting her. This is a very unsatisfactory situation.

The tech - Mark - Walked me through every step. He was very knowledgeable and courteous. Resolved the issue we had with both of our phones. Excellent experieince.