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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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We had purchased a Behringer Powered Mixer which lost its right output ability after 9-mos. We had gotten a protection plan and when I contacted them about the problem they checked our purchase and coverage. Upon the return of the defective Mixer, a full credit for the purchase of the Mixer was applied to our Amazon account so another Mixer could be purchased. It was same-day service within 20 to 30 minutes. It is a great peace of mind and well worth it.
My old friend stopped work and it was very easy to solve the problem with Asurion by website.
My experience was great. Contacted Asurion and they handled my claim immediately. Next day I had my item. The Best.
I called in to schedule an appointment to bring in damaged equipment. The AT&T employee to just stop in, no appointment needed. I drove 45 mins to the designated store, only to learn an appointment should have been made. Long story short, Milton from Asurion was great, get got me in and out quickly in between customers.
My Fitbit Sense developed problems. I purchased the Asurion coverage when I bought the Fitbit, and Asurion has helped me when the Fitbit had developed problems.
I went from iphone 13 pro max to iphone 15 pro max
I had a frother that stopped working. Luckily I had purchased insurance. When I contacted them they immediately sent me a return label by email to return the product and gave me credit on my account. Now that is fantastic customer relations. Kudos to these folks.
I had to create a claim on a cracked screen. It took less that 10 minutes to complete the process - AMAZING! I highly recommend you insure your products with Asurion!
I was very disappointed that the ebike we got broke literally after less than 2 months. However, at least I got the Asurion coverage and I feel a little better about getting my money back. The process was surprisingly easy - I would not hesitate to get coverage for an item again in the future.
Took my phone to a local AT&T shop with an onsite Asurion agent. The phone was good to go in 30 minutes thereabouts. Didn't even have phone withdrawal symptoms 😅.
My claims were filed and taken care of without any problems, and in a very quickly manner.
My chat was with Shawn this morning and he went above and beyond to help me with my concerns. He was so pleasant and respectful, the concerns were taken care of effectively and efficiently. Really appreciate all the help.
The rep that helped me set up everything on the phone made everything really easy to do and she was just a delight to deal witj
Every time they resolve my claims super fast. I highly recommend this insurance/plan. 10/10
The rep was wonderful and walked me thru the process on the call. Very patient and pleasant. The replacement phone arrived the next day! Excellent service. Worth every penny for the insurance.
She did an amazing job and also was nice. Amazing job she did.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members