AsurionReviews 12,825

The young gentleman that fixed my phone was very polite and patient with me as I'm a dinosaur with electronics. He took his time to explain to me and help me. He did a great job. Great customer service so much appreciated. You don't get that very much anymore..

Romero was very polite and professional and he was very quick with my repair less 30 mins!

Excellent help was provided to me to setup VPN. I wanted a more secure WiFi connections.

My wife's phone was submitted for a cracked screen, and when the technician conducted the inspection, she realized that the battery was swollen, which made the phone inoperable. After speaking with the Asurion rep, she was able to get us a new phone delivered to our house the next day, without any out of pocket cost. I will always ensure my family phones are covered by Asurion.

Have the very best experience everything got done that needed to be done

My new phone was not responding out of the box. The agent, Anthony, walked me through the steps needed to resolve the problem & waited patiently for it to work.

My experience with asurion has been great in the past. This time started off rocky and longer than normal. Overall, my experience has/was good, and issues always get resolved.

Very helpful. Solved issue quickly. Highly recommend!

I didn't remember buying my protection plan but when I looked on my Amazon order it showed I had. I was not able to file via Amazon app but had to go through Asurian website. The rep made the process very easy.

Brian helped me with setting up my new phone and transferring everything. He made it a painless process for a guy that remembers doing my business by pulling over to use a phone booth. Super patient and kind...a great asset.

Unfortunately i have had 3 claims in the last 3 years and each time Asurion paid. After I submitted the correct information, they took care of things! Today I had a chat session with Ryan about a software issue on my laptop. He was so patient and carefully walked me through what needed to be done! Thanks Asurion for always being there!

Very easy to deal with the warranty people on texting threw phone

Problem with connecting my replacement phone was solved quickly and very efficiently. The customer service representative was very helpful and patient.

It was my first time using chat to get something resolved instead of a phone call and it was fast and convenient. It took maybe 3 to 5 min because I had to gather information but it was alot better that waiting for a long time to speak with someone on the phone.

Quick to get another phone, easy to swap all info over. Customer service always very helpful. Been with Asurion for many years now.

I Called on one day about my phone being broken, the claim went so fast. My replacement phone was here the next day. It really pays out to have insurance on mobile devices. If I could rate them 10 STARS I would. It was well deserved. The customer care representative that helped me was very detailed and fast with the process. She deserves a 10 STAR rating as well...

Grateful they were able to come to my home to fix my phone. Very respectful technician and the time to fix the phone was quick.

Super easy worker was very nice, took about 20 minutes

Very patient and very professional technicians, service did not take long at all