AsurionReviews 12,825

I called and the issue was resolved very easily. I got the phone the next day. I'm very happy with the service.

At first my protection plan didn't show up so I had to chat with a service member which was frustrating. After that though it was a breeze and the person helping me deserves the 5 stars. It was quick and they were very nice and polite. They made up for the fact that I didn't find the plan at first!

Was so pleased with the customer service I received when our ice machine quit working. Much easier than I expected and resolved without a several day wait. Very satisfied!

Replacement phone would recommend to anyone very fast and friendly

Good service very knowledgeable person and fast service 👏 👍

I did the customer service chat, it was fast easy and got my issue resolved. Very helpful, nice and patient. Thank you.

Our tech, Chasity, was very knowledgeable and friendly. Had my daughter's phone fixed in 30 minutes and it looked like new.

Dropped phone on the edge of dog dish (of all things!)- food dish, not water. Was fine until charging. Then it zapped out. Took it to local repair shop, UBreakIFix. Fixed quickly, and well. Back up and running same day!

The repair was custom designed for me. In the comfort of home. Tech came to me. I was emailed the day before with instructions. A phone text of ETOA. And my phone was returned like new in a matter of an hour

Lyka was a true professional, knowledgeable and understanding.very efficient in her job.great personality..

Sabrina knew what I needed and she did it efficiently. Love when I deal with knowledgeable people in customer service!

Vanessa was an exceptional rep and was able to activate my replacement device in a timely manner. It was a pleasure chatting with this rep.

I had an issue with my iPhone that could not be resolved at the store front. Fortunately, I had insurance through Asurion. They had a new phone at my door the next day. It was a very seamless and easy process.

Great company for insurance needs for all electronics! Plans to fit every budget. Highly recommend!

Moe was amazing! I set up an appointment to have a cracked screen repaired on my iPhone and Moe texted me saying if I wanted to I could bring my phone in early otherwise he'd see me at the appointed time. I was in and out in less than 15 minutes with a brand new screen! I can't thank him enough! This is the best customer service I've had in quite some time

Was very pleased with the quick response and repair you all are awesome

It was an easy and fast claim!
Satisfied customer here

The rep helped me so much i am forever grateful. Screen was damaged. Previous stores pretended they couldn't fix the back even with the claim in. Very stressed until i got to him. Relieved all my worries

I'm still waiting for them to fix the Roman so I can use my phone.