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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I have never claimed with Asuriuon and was wondering how it would go and how long it would take to get my claim processed. I chose to use the chat wondering if it was just a chatbot or a real person. Much to my surprise it was a real person who was very accommodating. I am an expert in building customer service organizations. My experience here was a perfect example of what I promote as excellent customer service.
Provided all the information necessary to process my claim and it was resolved quickly
My counter top ice maker went out after 5 months. So I used my asurion protection plan and it worked like a charm. Easiest protection plan I've ever used. Would recommend buying it for all products that qualify.
The online chat activation was simple and quick. Brian gave great customer service and was very patient.
I added this plan when I purchased my new 12-channel mixer. Recently, the mixer dropped several channels so I filed a claim. The response was swift, and the claim was settled completely in less than two days.
If I get the opportunity, I will add Asurion protection plans to all of my future electronic purchases.
My recent experience could have left me without a phone for quite a while. In my line of business, I am constantly on the phone, so I was nervous. He had me back up and running in no time at all. He made a possible issue in my day, go away quickly and painlessly.
My experience was quick and easy just had to give my purchase info and they took care of the rest.
I've had no issues with the service stores, I find that at&t phones work best in my area.
Was having a hard time filing my claim and the chat tech was awesome!
I recently had an experience with Asurion that highlighted their exceptional customer service and comprehensive coverage options. My iPad was having issues, so I reached out to Asurion through my mobile service provider. While the deductible was on the higher side, the cost of a replacement device at retail would have been significantly more expensive.
Upon speaking with a customer service representative, I learned that Asurion also offers home protection services for a variety of home electronics. After completing my claim for the iPad, I decided to sign up for their home protection plan as well, appreciating the additional coverage for my household gadgets.
Two days later, I received my replacement iPad. However, the device came in an opened box and wasn't labeled as refurbished. I called Asurion's customer service again, and the agent was immediately helpful, arranging for a return of the current replacement and shipping out a new device, which arrived the very next day.
Overall, Asurion has demonstrated amazing customer service and a willingness to assist with device issues promptly. Their insurance solutions are forward-thinking, offering robust protection for technology investments. I am thoroughly impressed with their service and plan to continue using Asurion to safeguard my devices.
An Air cooler evaporated one wasn't working and I filed a claim and was reimbursed and they took my claim over the phone and Phillip was excellent and it didn't take long at all
I was leery about purchasing an extended warranty for the pool equipment I purchased last year, but I am glad I did. It was well worth the money and the claim process was very easy. I was worried that the claim process would require unnecessary hoops to jump through, but this was not the case. Asurion is legitimate and fair. I highly recommend their services.
They handled it fast and easy. Very friendly. Clear and understandable.
I moved and the information on my account did not match the information i put on my claim form. So the claim was denied so i wrote to chat and they fixed the issue with 0 hesitation.
Great. The employee was patient and helpful. Only thing I didn't like was that I wasn't informed that I'd my phone didn't pass a test I couldn't get it back until it was fixed or reverse the fix and get it back broken.
My product got damaged during the storm I bought tents for my daughter prom which I put up the evening before prom an hour later a tornado came and took them out, no prom. I was able to get help and file a claim with ease 🙏
I made a claim and got my phone repaired same day. It was really easy
My Chat Tech Support contact was Nicole. She was absolutely amazing. I want to hire her to work for me, she was so good. In spite of my phone carrier having a terrible automated system in place to help activate my new phone, she was able to work through each issue over chat with clear and easy to follow instructions. Nicole really showed that she cared about helping me and followed through until the issues were resolved. She needs to have an opportunity to train her peers on how to engage with your customers, as she clearly is a rock star at it herself.
Great service help set my phone up. I recommend this store to anyone trying to buy a phone or turn in a broken.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members