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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Cancel claims and require multiple document submissions with unnecessary delays...They have had.my laptop for a year. It's ridiculous
Claim handled by Joy. Claim was handled efficiently and quickly. No hoops to jump thru. Shipping of defective item being covered also. Well done!
After a very bad experience with the Assurion warranty on my previous printer I used the Assurion tech support tonight. It was a surprisingly great experience. Pretty quick, very knowledgeable and answered all my questions. Bravo!
Thank you for the excellent customer service! It was easy to get my gift card back in the amount I purchased my item, and I painlessly replaced it immediately. Overall, your service gives me peace of mind when shopping online. Though I have many items insured, I've only had to put in one claim, and it's been worth it! Thank you, Asurion!
I purchase an Asurian plan for a home portable phone I ordered from Amazon not thinking I would ever use it but the phone was not up to standards, I thought well maybe I should try to file a claim, being elderly I was thinking it would be hard to do and stressful for me, but I was so surprise at the help I got. Thank you Asurian for making it easy for me I will continue to buy plans for everything now. In the past protection plans was difficult to file claims. I'm a fan. L. Love
Carmi was great my iPhone had a defect since purchase and now I have a new one on the way so glad yall could help! Amazing customer service!
I was dreading having to make a claim on my smart watch. AT&T made it so easy and stress free! I had my new watch on my wrist the very next day!
I dropped my cell phone and shattered the back of the phone. I knew i had insurance. I took it to the ATT store. Between our ATT representatives and your Asurion Agent, this problem was resolved in a very short period of time. I had a replacement phone the next day. I really appreciate your patience and assistance.
Thank you very much
I had purchased an ice maker on Amazon and gotten my protection plan through Asurion. When the ice maker stopped working I tried contacting the manufacturer who never replied, so I filed a claim with my protection plan. I used the customer service chat and the representative was very helpful and understanding. I explained my problem, verified my account information as requested, and my claim was processed quickly. Great experience and would definitely recommend to others. I know I will be using them to protect my future purchases
Asurion rep was there to help me step by step. In less than 15 minutes my claim was done and now I await a check in the mail.that easy.
Overall I'm very happy with my experience at the location in Mission Center Rd in San Diego. My husband phone was in bad shape. The guy explain in detail what they were going to fix. Two hrs later I got the phone back looking like new. Employees are very friendly and knowledgeable. I rate them a 10/10 😊
Great service and fast service. Got my phone replaced on the way in a matter of minutes. Great service.
Eloy was very prompt and curtious from beginning to end. He related to me in conversation and even told me about a service I didn't know anything about.
I have yet to get any good replacement with Asurion. I was advised to join them by Verizon and insure all my family devices. So far, each time I called to file a claim has been disastrous. I have yet to get a replacement. The last claim I made was for my child's Gizmo watch that I made over two months ago, I still have not received the replacement and my son has been without a watch all these time and I have been billed for the insurance each month. I called today and now they are asking me to send a photo of my Driver License in order for them to process the claim. Do not waist your money getting Asurion to insure any of your devices, it is a SCAM to get your money!
Hello Richard. We are definitely sorry to hear about your experience so far. We are here to help you. We will reach out via private message to assist. -Rue
Easy expedited replacement for my lost devices and I highly recommend them to all!
Needed a new screen due to sudden loss. Claim process was easy with the help of the local AT&T folks and on call tech
Having so many back to back conversations with Amazon, I should not be just on July 1,2024 resolving this issue. My cell phone provider has documents that the phone Ulefo e 16 Note Pro 256 GB should never be sold again. I lost a lot of business having this phone. No business owner should be placed in this situation not being able to use the Internet everywhere they go especially when pay monthly for their service. Be sure to consider an additional inconvience refund due to so many challenges with communication and filing a claim. Thank God for Princess Mae serving me today! Prior to her, it has been a bit too much.
Hello. We are sincerely sorry for the issues you have encountered. We are her to assist you in anyway we can. -Rue
I was able to chat with a representative which helped me get the refund on a product that they insured.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry to hear this. We are here for you. We will reach out via private message to assist. -Rue