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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Spoke with Chris he was Amazing made my nervousness disappear his experience made this process seamlessly effortless, told me what to expect, what to do next and what to expect when I get my item back, he has awesome great customer service skills, and asured me everything was going to be okay.
Getting a replacement phone has never been easier when my phone broke and needed a new one ASAP. Signing up for device insurance then submitting a claim was simple and straightforward on the site which provided repair shops near me. When I needed a full replacement it was easy to update my device needs and have a new one sent. During activation, chat was quick and responsive to assist me getting things up and running smoothly..
When my phone screen cracked, I was grateful to have Asurion there to help. Initially, they scheduled a technician to come to my house for the repair, but unfortunately, the mobile tech had a vehicle breakdown. Despite this setback, Asurion promptly informed me of the situation and offered to reschedule. However, they also mentioned an opening at a nearby location that could fix my phone that same day.
I opted for the nearby location and was able to get my phone repaired quickly. I truly admire how swiftly they communicated the issue and provided alternative solutions to ensure my phone was fixed without delay. Their promptness and efficiency were outstanding. A++ customer service! I am a very happy customer.
Very easy to handle the repairs nice and helpful guys work there...
I needed tech support to set up a new printer. I have never done this before and wasn't sure of the steps. Jeffrey did an awesome job in walking me through it.
Very often, when trying to deal with warranties or companies that offer a household warranty, it can be a pain. But I was surprised by Asurion. They were quick, and easy and left me very satisfied with the experience.
Extremely easy to chat with someone to help setup new phone replacing a damaged phone. It would be nice if they added the a section to enter the ICCID and IMEI #s so we could set it up ourselves but overall it was a good experience.
I dropped my phone at the store and they said it would be ready in 2 hours. Got call about an hour later saying my phone was complete.
Very easy and got it fixed in just a few minutes. Easy to understand will be re recommending this
Helpful assistance and resolved my problem. The associate I chatted with was concise and straight to the point. I appreciated the candor and informative aspects.
My old iPad Pro just broke down unexpectedly and needed a new one or it fixed. Asurion didn't have my old one which was fine and I just received the upgraded new one which I was going to get anyway. So thank you asurion
Went in and dropped phone off. Phone was done in a few hours. Brand new screen and rim casing. I was very happy with their service.
I phone was replaced very fast and agents are so knowledgeable and kindness with customers
I spilled tea on the keyboard then initiated a claim for repair. The process was started on line and finished via chat. All went smoothly. If the follow up is as good, I'll be a very happy camper.
When I purchased the weed wacker I also purchased a 3 year Asurion insurance. So glad I did because the weed wacker stopped working. Filing the claim was so easy and Philip was very easy to work with. My claim was approved and I will be getting an Amazon credit for the full purchase price of the weed wacker.
Great support from the chat line helped resolve my issues.
I was desperate as my husband's phone died and we use it more than a phone as he is in Stage 4 heart failure, the med alert as well as being able to locate him should something happen is invaluable and a MUST have. Kirby helped me thoughtfully and quickly and even offered me a tip to use Ipad until new phone arrived so that I could remain in touch with him, VALUABLE advice and I had forgot that feature! Happy to say they are sending out a new phone asap. GREAT SERVICE.
Patience was great and was as her name states. She assisted with my replacement phone. I couldn't make calls and she fixed it. I am so grateful for her kindness and her help. God bless you!
Bought a leaf blower. It broke this spring and I thought I lost the product and refund because of my lack of experience making a return or a claim,but once I got in contact with an asurion assistant things change for good. I highly recommend getting asurionfor any expensive products!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members