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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My experience here was amazing especially their shipping is very fast
My difficulty was over and done far more quickly than I had anticipated. Thank you, Verizon.
I submitted my claim and had my new watch in 2 days! It was a great experience and I was very happy that it was handled so quickly.
They employee was very patient and she done a wonderful job of taken of me and was knowledgeable on what it would take to get a new phone thanks
Maricris did a great job in handling my claim on my wife's missing diamond on wedding band. With patients and professionalism Maricris did an awesome job assisting me through the process. Thank you with a job well done!
I always purchase Asurion policies for the expensive stuff and I've had to use 2 of my policies from Asurion, and both times they have been great! I always think of warranty providers as trying to get out of covering you, but this company always makes it hassle free, which is awesome cause you're already bummed about having your product not work so it's awesome that even the interaction with them is super easy.
Terrific support and very pleased thank you. Jaclyn helped me a lot and had a lot of patience with me.
It went very well. The problem was resolved quickly. Im so happy i got in touch with you guys.
I've been getting the Asurion protection plans for my small electronics for upwards of about 4 years now and it is pretty easy each time to start a new claim and have it addressed. It's a good investment to make if you can, and during my first time using the chat, I had a good experience.
It was great I got next day shipping and came on time
So glad I bought the extended warranty. I used the filter for one year stored it for the winter when I went to use it again just nothing it wouldn't work at all. I went on the website and started the chat. The agent walked me through the whole thing. It took just a minute or so and I'm getting a full refund. I'm Super pleased with how easy it was.
Very easy to make my claim for a crack d screen on the web, and I drove to the fix-it store right away—they fixed it in an hour and I was back in the game! It not hiccup was that they didn't have a new screen protector so I had to order that separately and bring it to ATT to put it on.
Super friendly, fast, and easy.I will be using Asurion again and will be recommending to others.
The process to get a replacement phone was quick and simple. However, I think that customers the pay a monthly fee for the device insurance for more than a year should not pay an extra $250 to get their phone replaced. I have paid the monthly insurance for over 2 years now.
Steven from Asurion had explained clearly what caused the symptoms. I just simply make the sound setting change to "PCM" and problem solved. I don't know about you customers but me definitely recommend Asurion for our household tech support.
Easy to use. Makes the process much easier then going with someone else.
They were very friendly, very attentive, and the technician was super awesome and very quick literally helped us step-by-step and everything. He was great.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members