On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sabrina helped me and she did everything in less that 20 minutes. The best
The tech was very friendly and fast! He reassured me he would take care of it in no time. When he gave my repaired device back, it was nicely done and he even gave me a temporary screen protector. Very professional and nice tech.
Spoke to Joel via web chat and he walked me through setting up a new phone after the old one fell in a lake. He was a pleasure to talk to and got us set up as quickly as possible. Very thankful.
This was the first time I did a claim online. Fast and easy, once you got started. Staff was very helpful.
Wasted an hour with Verizon's expert in India, who brought in Level 2 support, who disconnected our call and didn't call back.
When I called and explained my issues the representative helping me (Delmeteis D.) she explained and made sure I understood everything and reassured me that the issue would be resolved and over all. It was a great call. 👍
I've had to file a claim twice with Asurion and both times, the service has been quick and hassle-free. This is how a warranty service is supposed to work.
My issue was resolved while we were still chatting. Fast and efficient
I've had a really rough patch of experiences with my fishing rods breaking by accident. I'm careful but on Kayaks as opposed to fishing hard on a bass boat it's just part of the process and things happen quickally on these little boats and accidents happen. Although I don't like to spend the extra money after purchasing a $79.00 to $200 dollar fishing Rod, it sure is worth it that I did! I had three rods replaced in 4 months and the process was almost painless! Asurion quickly resolved my issues and the gift card replacement funds came fast! I was able to fish my new products without missing a beat! Customer Service either via Text or by App on phone was Excellent! The process is smoothe and the Service Reps are professional! Thank you Asurion! I recommend this company and that others should use it to protrotect your investments in Fishing Gear and other products!
I wanted to take a moment to express my sincere appreciation for the exceptional customer support Jayson provided recently. Your professionalism and dedication truly stood out during our interaction.
Quick and effortless. Solved my issue within seconds
My wife and I are going on an overseas trip and our grandson asked "We will still be able to FaceTime right?" Not finding an answer to confirm that we could, my recourse was use the virtual tech. It was a great experience and she answered guestions I did not even have. Great Job. Definitely worth using, thank you
There review team is horrible! No communication or justification for what they do. My 6 year old could do a better job then these morons.
I had such an amazing experience with my customer service representative Maryhoneyleen aka Honey. She honestly restored my faith in humanity. She definitely restored my faith in Asurion and other consumer insurance plans. I was listened to, met with understanding, and my issue was resolved promptly and without frustration or tears. Thank you to Honey for making a stressful situation enjoyable, fair, and an experience that would make me use Asurion again in the future. Be nice to your customer service reps. They have such a hard job, with little to no thanks. And as today reminded me, we are all just people trying to get through the day and connect with each other on a personal level. With gratitude, Grace
Used asurion for years. Those oops days happen and you can rest easy knowing that if it's not repairable they will take care of you.
I received help with an infected text and advised about how to deal with then in the future. Sometimes I hate to deal with customer service, but this was worth it and helpful.
The process was easy and the guys at I break you fix at Visialia ca. Where professionals and made you feel home
I had a great experience with the store located in Surprise, AZ. The gentlemen did their job to update me a product and was very kind and professional. My phone screen is fixed and my phone is performing better now!
IPhone 13 ProMax was telling me that my simm card was bad or not recognized. I contacted Verizon tech support and a representative named "Ryan" patiently walked me through all the steps to resolve my issue. Awesome experience! Great technical support!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry for the trouble you have experienced. We are here to assist you. If you still need assistance, please let us know. -Rue