On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love to be a Verizon customer because they service is good plus their tech agents are helpful 👌 plus I could count on them when I need help from them so switch over to Verizon
There was an issue about pulling up my enrolled products! So I went to the Chat process, Luckily the chat person handles the issue without any problem.
Solved!
Great fast, explanatory and effective service I recommend them for sure
The tech was behind schedule running about 1.5 hours after the estimated window. If I had known they were going to text a message letting me know he was on the way to our house I could have left to take care of things not being afraid of missing him when he did show up very professional and polite apologizing for being so late. He quickly repaired my phone and made sure I was satisfied with his work. Hopefully, I'll never crack my screen again but if I do I will definitely do it all over again.
Everything was fine until I found out that the tech had automatically enrolled me in the home tech program which would have been a $25.00 per month charge on my account. Once I received notification that I was enrolled I went into my account and deleted that request. Would have gotten 5 stars and great service review if that hadn't happened.
Don't like to be pushed into buying insurance that's why I didn't get it
The representative Pauladeen was very welcoming and professional she addressed all my concerns and made me feel appreciated as aa customer. Customer Service is the one thing that most customers need to feel that their business is appreciated. Thank you for the service she gives your customers she represents Verizon with caring Integrity as a representation of Verizon. This is why I continue to be a loyal customer.
Good representative helped with the issue after hours
I dropped off my broken device 2 hours before closing and they had it repaired and everything done by closing and even stayed a few minutes late for me to pick up my device!
Michelle was extremely helpful and explained everything thoroughly, thank you again!
I resolved the problems so quickly. So nice and friendly!
Can't find my phone, have to put a claim. Erika allayed my anxiety. Awesome!
I had 3 new phones to activate from home and was having issues. I chatted online with Benjie in tech support and he patiently hung in there and worked through each phone one by one. I had 2 very cranky teenagers for a few moments. I can't thank him enough for saving me a trip back to the store.
Had a problem with a refund but they attended me fast and accurate and no delays recived refund in a few minutes very satisfied
I ran over my phone and crushed it. Assurion took my claim over the phone and I had a replacement mailed out that day.The person on the phone was so helpful and it was especially nice not to have to go to a website to fill out a claim. This was so easy! Thank you Asirion
Easy and helpful. Guided me through every hurtle to get my wife's phone back up and going. Huge lifesaver.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your feedback. We apologize for any trouble. -Rue