AsurionReviews 12,825

I used the chat feature and the Customer service person was awesome. Constant clear communication
Thought out the process

Carlos was very helpful and patient. He answered all my questions about activating our new phones and transferring data from our old phones to our new phones. Great experience!

I called to file a claim for an air-conditioning unit that no longer was working. I talk to Dennis at Asurion and very quickly he processed my claim and is sending us a E gift certificate to buy a new unit and we don't even have to send back the old one! This was by far the easiest claim I filed ever!

Although a message chat takes longer than speaking with someone on the phone, I am satisfied with my experience. I would go this route again for any future problems

I received a replacement device the day after I filled the insurance! Super quick

The issue still isn't resolved but the are trying.

I had some trouble filing a claim. I chose to use the chat option. Christiandaniel was my contact. He was very helpful, filled out the claim and submitted it for me and was able to resolve my problem.

My daughter had her iPhone knocked into a swimming pool on a family cruise vacation last week. As soon as we got back to the States, I immediately filed a claim. In less than 48 hours, the replacement phone was in my hands and, after a few short minutes on an online chat with Alek, my daughter was up-and-running again!

Vary helpful in getting my laptop fixed and turned around

They honor the warranty with fast and smooth with no complaints. I told what happened and they took care of right away. I rate a A+ and they're representative was friendly and took care of me without hassle.

I've been with AT&T for over 10 years and using their Insurance for the same length. I've never had a problem with this company (asurion) and always Get my devices within the timeframe told. Any troubles, the customer Support team is very helpful and effective!

Service was great a company you can count on! Great timely who wouldn't love repair right at your home

I had a problem with the document feeder in my new printer and contacted Asurion via phone text. The problem was immediately identified and I was instructed about how to fix it. Entire text conversation took about two minutes. I will definitely use this service again.

My phone was broken front screen back and the camera lenses. I made a claim brought it to the repair tech went and watched a movie while he worked his magic and when the movie was done my phone was ready and looks brand new.

Great help and quick problem-solving; use it again.

I set up my appointment online and there was availability within a week. I received a text the day of. The rep was quick and precise.

My experience with Asurion has been awesome. I recommend this company 100%.

Best experience ever. The interaction with the customer service was very fast and easy. Katherine was very nice and she was able to help me with my request.

I love the fact I can do everything online. It's so easy to use.

I was nervous about reactivating my phone because I'm not tech savvy, but an AT&T agent walked me through the whole thing step by step and was such a big help!

Asurion works. Nothing exceptional. I have used them to replace my device when I broke my screen. I would rather learn how to repair my own devices. That's what I do now.