AsurionReviews 12,825

Sending a check for unit cost as not able to repair it.

All done by chat. I had order #s from Amazon History for product and the plan from almost 2 years ago...

I filed my claim, had my replacement 2 days later (although it was a holiday weekend). When i chatted to get my device activated Carlos was extremely quick and efficient.

She was great. Fixed my screen and even charged my phone for me! Thank you for making it easy!

This was the best/easiest/most comprehensive experience. The staff was extremely knowledgeable and walked me through the steps to get my phone repaired. Extremely professional and courteous! I highly recommend!

Great Customer Service is hard to come by. But Richie was so amazing and worked quickly to resolve my problem! He definitely deserves a raise or a cookie. 😊

The technician text me the morning of my repair and then updated me prior to my appointment window with an ETA. Jamal was on time, personable, professional, and got the job done in 15 minutes. This was about as easy a process as I could ask for. Thank you!

Needed assistance with a claim and was help to locate information and file the claim. Outstanding customer service.

Our technician was very professional and kind, a pleasure to work with. Received on-time service with a fast screen replacement. Couldn't have been more pleased!

Having an issue with my TV tried doing it online it was not working (I was typing the wrong model number). Did the chat and they were great. Honey was very professional and kept me posted on everything she was doing to file the claim

Alicia me atendio de una manera increible y me ayudo a solucionar el problema facil y sencillo.

My hotspot was acting like a cold spot and would not keep a charge and Assurion, was like "girl we got you!" and guess what? I am up and running w/a new HS & tech support got me activated quickly! Thx

Everyone at the Winston-Salem office on Stratford Very professional and friendly. Great job!

No more spam text and calls very helpful I will be back for more info and help

I sent my Fitbit with a faulty battery back for repair 2 months ago and never heard back. I just now got in touch with customer service and they are telling me to expect a call back from their servicer within a business day. I don't understand why it took them this long to follow up? It sort of makes the protection plan useless, Ive already looked into buying a replacement product at this point.

Once my claim was filed, my phone was fixed and back to me within a hour.

I requested information on how to do a factory reset. The representative was able to send the information and assisted me with all the needed steps.

My experience was great with asurion, people were extremely friendly and fast.

Tech expert Steven was quick and helped me with my request immediately.

Erica helped me with my issue this evening. She was super friendly and very professional. She made me feel so comfortable when I'm usually overstimulated with tech stuff. She made the process easier for me.