AsurionReviews 12,825

Monica was great, so nice and polite and very helpful

I so appreciate the quick, polite, patient, easy way the issue was handled. It was a pleasure - no stress!

This was the easiest return I've ever done! I'm 100% satisfied. I will definitely buy from Asurion again!

My experience with Asurion was great and I appreciate the friendly customer service.

It's a must to buy the insurance these days. It has paid for itself several times now. I just printout the paper with information on it and keep it with the box. Then it's easy to find when i need it. They are very helpful and do an excellent job.

Rex was who I was able to chat with for support. It went as smoothly as it could be. Although I wasn't able to use my protection plan as I had hoped. Rex hung in there as I made a phone call to SONY just incase I had any questions. He was very quick and helpful and if I had to get ahold of anyone within the company I'd hope it was Rex whom would be helping me again. Thanks Rex!

They found my order and there policy number and it was settled.

I recently used the chat feature at Asurion. Monica was very helpful and made the experience very user friendly and helpful. She was able to resolve all my issues very quickly and efficiently. She was also very friendly.

She explained everything and made it so easy for me to file my claim and get the rest of my day started. THANK YOU!

It was great, Dustin at the AT&T store was great helped us out with options we could do for my phone.

Shane came out fixed my phone and was very nice and professional and made it so easy. He was great.

I bought 2 protection plans for 2 identical aquarium pumps on the same day. Both of the pumps died 1 month after the manufacturer warranty ended. Asurion paid both claims and the process was very easy. There was a little confusion because the system (understandably) thought it was a duplicate claim. Within a few moments of chatting with Ricky, the situation was resolved and my second claim was also paid.

Everything went great except for reopening a Google email address. I couldn't do the 2 step verification because I couldn't log into the Google account needed.

This was a long drawn out experience. The help i got showed patience and politeness. Tried many things until we found what worked. Well done!

The agent Kelsey who assisted me was great. The process did not take long.

It was good.very helpful straight to the point. It got my problem fix

( english will follow)
L'agent en ligne, à été très efficace. Avec quelques informations mon problème était réglé.
Merci encore.

The online agent was very efficient. With a little information my problem was solved.
Thanks again.

I loved the experience they came to my home to fix my cracked phone screen under just 30 minutes. I set up an appointment online, they contacted me the day of service, showed up, and fix my screen outside of my home in a van.