AsurionReviews 12,825

My phone arrived within thr day of me placing my claim. I had a bit difficulty getting the eSIM to work but the tech I was working with figured it out rather quickly & got my phone activated. Very patient. Love the experience & recommend to the clumsy people like me & my hubby, insurance for your phone is a life saver! Especially with how expensive they are!

I made a phone call and the person i spoke with explained to me how everything worked and it was just like the person said very easy id recommend them to anyone

Very reliable service, got my device fixed in less than a hour. And I was very satisfied with how they fixed my phone.

TV was broken, reached out, and John was able to help submit a claim, and he was swift.

I just used the chat feature from Verizon for my mobile device and it as always was amazing, including my technician Gwendolyn!

Resolve issue quickly and without issues. Let them know what was wrong with the phone got the evaluation quickly. A new phone was in the mail got it in about 3 days

Sometimes we buy protection plans and never use them but it's good to know that when you really need it, Asurion is there to help you fix the issue. The process is fairly simple and painless and working with Monica through chat worked out better than I thought itl would from previous chat experiences elsewhere. Thanks Monica. Waiting for repair follow-up :)

Richard was very helpful in streamlining the protection reimbursement process, helping me when manually uploading a receipt wouldn't work. It was simple and efficient through the chat, and I got everything I needed in a reasonable amount of time.

My phone stopped working on a Saturday. Sunday it still wasn't working. So I submitted a claim. By Wednesday I had my new phone. It was seamless. Really appreciate and value being a client of Asurion. Thank you

I bought the Asurion Complete plan/subscription on Amazon as a just in case measure. I'm so glad that I did because life has been so much easier with having it. It sure is nice having Asurion looking out for you when you're juuuussstt out of the product return window for an expensive item on Amazon. Thank you Asurion!

Fast service given and no issues. Thank you for keeping your claim promises.

Your team member did a fantastic job! Very polite and knowledgeable! The repair was done and looks great! Thank you for a very positive experience!

I have purchased the plans from addition three times now. Each time I have needed them they have came through as promised and fixed our issues. Thank you. Definitely recommend you use this plan for purchases.

My wife misplace her tablet during her birthday weekend and I called to replace the tablet and the representative was very nice and helpful 🙂. Two days later my wife received her new tablet and she was very pleased and happy.
Thank you 😊 🙏

Positive experience. Glad I chose Home+. Just a few claims but I am grateful to have it for sure.

This was the first time using Asurion and making a claim, and it went smooth with no issues. Thank you.

I was having an issue with my iPhone battery life. I reached out via text and was connected immediately with a tech. He was very helpful, to the point, and gave great advice on how I can address the issue I was having. Totally recommend using this service.

Friendly and straightforward. Feels frictionless like