AsurionReviews 12,825

I purchased a FootJoy golf glove from $#*!'s Sporting Goods and when I did that I also purchased the protection plan. The plan was very affordable and I play golf a lot so felt it was a good buy. My glove ended up getting a hole in it but that was covered in the protection plan. I was able to go on line and with the great help of the service technician I was able to file a claim. Quick and EASY! Would definitely recommend this for anyone! Gloves, sunglasses whatever…. DEFINITELY worth the money!

This beet any expectations I may of had. It couldn't have been an easier process. I lost my phone while hiking, I submitted a claim, and the next day I had gotten my replacement phone and had everything set up. I would absolutely recommend this insurance coverage. This was my 2nd time within the year I needed a replacement. Thank you.

I dropped my phone in the river and had to get a replacement. I had chosen phone because of camera features. So I wanted something comparable. The phones they were offering were not comparable with the camera functions. They worked with me and found me a phone that was comparable. It was easy to transfer all of my apps and information, and if they've been with me through the whole process. I had to call customer service because of a Bluetooth issue, which was quickly resolved. I'm very happy with this company!

I purchased an HP printer in September 2020. It was one of the greatest printers I have used for our family. I use several HP printers in the past, as a matter of fact I had an HP 4P that lasted over 25 years.
Unfortunately, all things must come to an end, but for my surprise this printer just stopped working after less than 4 years.
I purchased a 4-year protection from Asurion when I purchased the printer. I had no problem reaching out to place a claim. I chatted on line with Patrick who in few minutes was able to resolve the problem.

Worst experience on the planet, predatory upsell practices
My wife's phone cracked. We had insurance through Verizon, from this third party Asurion. The phone replacement process was truly horrible. The first phone they sent didn't work. Then I had to spend 3 hours on hold getting a second replacement, which they tried to bill me for again. I demanded a refund of our original $99 deductible and they acted like they didn't understand that request after we waited 5 days without a phone and lost all of our data.

Every customer service representative I talked to as part of the process spent a majority of the call trying to get me to purchase OTHER insurance from them. I repeatedly said I was not interested, and they used incredibly predatory and pushy upsell tactics to try to get me to purchase another insurance plan, including indicating that since what they had explained was such a good deal, they would just sign me up right now unless I objected.

The worst customer service experience ever, bar none. Truly horrible. Every department I spoke with said only a different department could help me and shuffled me around. If I could give this company 0 stars, I would.