AsurionReviews 12,825

Thomas he was very nice and helpful. Thank you for your service

I have been an att customer for over 25 years. I have used this service multiple times before with no issues. All of a sudden for my claim to be process I had to contact att and change my account information to my legal name. It took speaking to 7 or 8 individuals before someone finally informed me what my issue was on my claim. After several days working thru this issue I finally got my claim resolved.

He repaired my screen which was the ONLY problem but destroyed my SIM card, had to get new phone, when I called him out he called me a $#*!

I showed up at the Palmer Rd (Austin Tx) location with a broken screen. In 1 hour my phone was fixed. The gentleman at the desk was very helpful. So much easier then sending it in to be repaired.

I'm very satisfied with my repaired phone. It looks like new. I don't find any data lost. Very easy process 👍

Was sooo. Good star in a front desk Amber she is so great courtesy and knowledge sometimes that every company need and the job the tech they do a great job they have the knowledge and experience for this job
Thank You for have a person's like that

The Manager John was the Kindness and most helpful person I have ever met in the service industry. He was helpful in lowering my stress when my phone had run over. He was able in a creative way to help me save my contacts. I have been recommending him to everyone.

From start to finish my claim was handled professionally and very fast!

The technician who repaired my cell phone was exceptional! He answered all my questions, professional in every way, very polite and thorough. Great service!

Best of the Best In and out,, Love the customer service, Dude is straight to the point, easy to talk too. I was done in 35 mins. Dude definitely get Stars

The service was excellent. I got my phone like brand new phone in two hours after it was in a bad condition.

This was the best service I've had in awhile. The technician came to my house and parked by my garage. I gave him my phone and it took ten minutes for everything to be fixed.
Loved this service.

Best experience ever dealing with phones issues. Claim made and new phone was mailed immediately. Representative walked my husband through the setting of his device and assisted in him recovering his Google account after forgetting his password.

I took my husband phone to get fix and within few hrs it was repair. Thank you so much.
If we ever need to fix our phone in the future, we will definitely come back.

Muy buena experiencia excelente servicio rapido y buena calidad

Super easy to submit claim and it only took a couple of hours to have my phone fixed. Very happy customer!

The only thing that could've made my experience better would've been getting my phone repaired during my first visit. Unfortunately, parts for my phone weren't in stock at the time.

We called our cell phone carrier to get the Asurion website. Once we got to the website, the questions and the process for approval were quick and simple. We got our replacement phone in two days instead of one because we submitted the claim in the evening hours.

The rep, Carmelito (Mel) was kind in her chat words and showed general concern in resolving my claim.