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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Ryan did it quick and gave us a good warning time when he'd be here. I was thankful he sat outside to fix it.
Our experience with the Asurion representative was fantastic. I wish there would be more people like him.
I've unfortunately had to use this service for several phones. I say unfortunately because nobody ever wants to break a phone in the first place. However, each time I have made a claim the service has been excellent! Asurion is a good company and they make the process of replacing or repairing a device as painless as possible. It's a great investment and I highly recommend covering your device with Asurion!
When i called after he verified me he took over and resolved my issue in no time. I wish everyone have an employee like him. Job well done i am really impressed.
It was professional, efficient, and the problem was resolved in no time. I went from not having a phone to it being fixed the same day within hours and it took about 5 minutes tops
My boyfriend and I had gone into the AT&T store to get him a new phone because his was stolen and when we went in there, the guy told us he wouldn't help us report the phone phone, but he would help me get my new screen protector, and that we have to go on Asurion.com it was really easy to report the phone stolen So I did it in front of the store since I was a little upset the guy wouldn't help us as I was sitting in my car. I went on asurion and it took less than 10 minutes and was very easy. I was very surprised and very happy.
Had to have a new screen put on my son's iPhone 13. I knew I had insurance but never gave it thought to look into it, being his screen was cracked. But when it started glitching I knew we needed to do something. So we went to At&T and upgraded, but we needed to get the screen fixed to get a decent amount off of the trade in. So that worked out well, it was fixed in no time at all. Friendly guy who dealt with me, he was very helpful and spoke with positivity. Would definitely recommend this place to anyone who needs service.
My son cracked his phone screen and walked into local fix shop. They quoted him $400. When he called me I told him we had insurance. Best money spent. They fixed it, Checked it out and cleaned it inside and out. BEST INSURANCE EVER
The whole process was very easy, all the staff was very helpful, knowledgeable and professional the lady that helped me to get fixed my phone was the best she was so sweet and helpful, together with the store manager.
Loved this store!
Completing form was easy & self explained. Customer service was excellent & phone got delivered by next day.
My experience it was really good and the service was so fast
Noah was a rockstar! He had what I needed in stock and had my phone fixed in no time. He was very knowledgeable and was extremely courteous! If I have any more issues with my phone he is the one I want waiting on me!
I had a cracked screen and took it in to the store and had the nicest most helpful service ever! They had my phone ready in 3 hours! Got it back the same day. We 100% will be a repeat customer
New phone new faith on customer support
Such a relief to have a good conversation and outcome
Having the mobile repair come out was such a blessing, we own a business and I don't have the time to sit in a store and have my phone gone for hours at a time. The repair guy came and was here maybe a total of 15 mins., it made it so easy and stress free. My screen was shattered and needed to be repaired. I filed the claim on a Wednesday night and he arrived right after 10am Friday morning. I would recommend this time after time! Thank you for this service.
I prefer to work with humans, but the Asurion website was easy to navigate and although very general questioning, our phone issues were resolved with a new phone.
I just wantvto crack my cell just to gey that service we dont get nowadays friendly kind helpful
Thank cool dudes
Technician came to our office and fixed my camera lens in his car.
He did an excellent job and even put a new protective cover on my phone!
I couldn't have asked for better service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members