AsurionReviews 12,825

On Sunday 8.4.24 roughky 1 pm we had a young man stop by to drop a phone off to one of our residents. He was parked in a space clearly marked no parking as its part of the fire access for larger vehicles. I approached him and kindly asked him to move. In a passive aggressive manner he agreed but without actually saying yes. I waited a few min and had to approach him for a second time at which point he became very combative and rude. Not only that but even after informing him that I was the property manager he immediately started talking bad about a total stranger to the residents. Afte, he spent about 20-30 min in their apartment socializing. Long story short, between the parking in the no parking space, representing his employer in a very unprofessional manner, and the inability to communicate effectively or clearly, he is no longer welcome here. His license plate was 9mhv602. Very young, very large, very unkempt person. If you have a similar experience please repot him.

As stated in the phone insurance through Asurion, insurance holders are entitled to unlimited free battery replacement. It was very easy to get approved by Asurion. The problem that I encountered wasn't with Asurion but instead my problem was with the AT&T staff. I had an 11:00am appointment and didn't get finished until 5:15pm. Even after leaving the store, I had to literally make a u-turn and return because the technician failed to perform a required recalibration because my phone didn't recognize the new battery

I was hesitant about starting my claim due to the time frame I was going to be without my phone. When the option of at home convenience was given I was definitely hesitant. I thought there was no way they could repair my phone outside of an office, just like that. So the day of my appointment I did a tad bit of spring cleaning since I figured there was going to be a need for a work area and patiently waited. I received a phone call from the agent that gave me the time of when he were going to arrive and guess what? At the time given he arrived, he introduced himself, stated that there was no need for him to come inside my house because he was going to make the repairs inside his car. I thought...what? There was no way, so I let him see my phone expecting the worst. He looked my phone over and said okay it's going to be about 45 minutes and you also get a new battery. And so I waited...and approximately 45 minutes later I hear a honk, I go outside and to my surprise my phone was fixed...just like that.