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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I'm so glad I have an ASURION plan. I would have had to pay out of my pocket for repairs to my phone, They handle it from start to finish with care and professionally! Don't ever purchase a phone without a service plan from Asurion!
Super quick and easy fix. Drop off and pick up within a couple of hours
Was afraid I had to make an appt to drop off phone for repair. Several medical appointments upcoming
And without phone would have had to cancel several appts. After making an appt on same day(am) I had my phone repaired in about 2 hours. Thank you Asurion for your swift repair and easy appointment method.
The agent that helped me with my insurance clain was fantastic and extremely personable. I got my replacement phone in 1 day.
The Tech that came out was very patient and reassuring. He got the screen fixed and had a very positive attitude.
Thy had my phone screen repaired in less than an hour. They were friendly and helpful. 10out10 on everything.
Glenn at Everett WA next to the target made my experience extremely painless and I'm so grateful. My phone is practically brand new!
Tech was outstanding, service was great. He explained everything perfectly.
It was the greatest customer experience I ever had. They addressed my concerns right away.
I called Asurion regarding an insurance replacement cellphone and they were able to assist me with and excellent and friendly way
Not much as fast and easy these days, especially especially not if it's worth it however, this was definitely worth it.
I filed a claim and technician came out to my home next day! So convenient, Rod was prompt and fixed problem in 30 minutes. Definitely extremely satisfied!
Asurion's customer service person that assisted me with the claim for my IPhone replacement was very patient and explained every detail to me step by step. I didn't remember the young ladies name, but she was good at her job. I received my replacement phone within a day of making the claim! Now that's good Customer Service!
Satisfied Customer
I drop my phone while on vacation. At&T helped me with my claim. You guys and ladies had me a new phone the next day. Great job ASURION YOU made it happen so satisfied THANKS SO MUCH.
I thought it was a waste to have because I'm usually very careful with my phone, but after running my phone over with my car, it was definitely worth having and I had a new phone within 2 days. The claim was easy to file and the phone came quick.
Loved the technician he was very polite n extremely fast.
I ordered a NEW phone. I suspected it was not new as it had been acting up after a year. I went to trade it in, and it is STILL listed to the first owner! They cannot figure out how to change to my name so they told me I have to file a new claim and CHARGED ME $99.00 for THEIR MISTAKE
Run from this company
Hello, Lisa. We are sincerely sorry to hear about the issue this has caused. We are more than happy to assist you. You are able to speak to apple about this issue or contact us directly if you still need assistance. -Rue
Passing up all the voice bots and auto answering functions my experience in using this service is well beyond expectations and easly able to resolve issues!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alfred, we are happy to hear everything went smoothly for you. Thanks for the feedback! -Ari