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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Great phone repair.
August 10, 2024

Texted me to see if they come early, and also called. When I received there message it was a win win for me. Was very happy with their service. They were polite and done with in half hour. Will use this business again if needed.

Date of experience: August 9, 2024
New York
1 review
0 helpful votes
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Great Customer Service.
August 9, 2024

I recently had a phone delivered, but unfortunately, it was stolen within 20 minutes. Thankfully, I contacted Asurion, explained the situation, and sent them a video showing that the phone was stolen. Within just a few days, they had a new one on the way. The process was incredibly quick and hassle-free. I highly recommend having phone insurance—it's essential in today's world. Not having insurance on your phone is like not having car insurance; you don't realize how much you need it until you do. Accidents happen—we all drop our phones now and then. Knowing you're covered provides peace of mind, which is priceless.

Date of experience: August 9, 2024
Kentucky
1 review
0 helpful votes
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Fast service
August 9, 2024

My appt to fix my phone was quick. My phone was repaired in one hour! Easy to start claim process and fast service!

Date of experience: August 9, 2024
Ohio
1 review
0 helpful votes
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Screen replacement pixel 7 pro
August 9, 2024

Fast service, friendly staff. Ruieijejdiejdnhdjei we jdbehdbd in db Ed jdj I'm urjdije my side Rd jdjd

Date of experience: August 9, 2024
Montana
1 review
0 helpful votes
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Fast
August 9, 2024

Professional, fast, resolved quickly, made other interesting offers.

Date of experience: August 9, 2024
Arkansas
1 review
0 helpful votes
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Cracked screen
August 9, 2024

Fast an easy fix it's worth the insurance
They came out in a timely manner to resident an resolved the issue

Date of experience: August 9, 2024
Michigan
1 review
0 helpful votes
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Easy Replacement Process
August 9, 2024

From filing my claim to replace my lost iPhone to getting it set back up was easy. I filed the claim right from my AT&T app. My replacement phone arrived in a couple days. The customer service lady helped me set up the iPhone and even waited patiently while back up from iCloud finished first. She made the experience a lot less stressful than I thought it would have been.

Date of experience: August 9, 2024
Arkansas
2 reviews
0 helpful votes
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Very convenient
August 9, 2024

I absolutely love the process of dropping off my phone and given an accurate time for pickup. I am the owner of an Samsung Zfold 3 and this year alone has been a headache keeping the screen together without cracks. This phone do not have good protective cases so a simple fall can result in inner screen damage also. I thank this company for being great at the repairing of screens on phone devices.

Date of experience: August 9, 2024
Florida
1 review
0 helpful votes
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Very happy
August 9, 2024

Very cooperative they were there to help, and very understanding about the whole situation.

Date of experience: August 8, 2024
California
1 review
0 helpful votes
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Professional technician
August 9, 2024

I love the guy that came and fix my cell, it was the second time he came super professional

Date of experience: August 8, 2024
Florida
1 review
0 helpful votes
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Excellent service
August 9, 2024

I did the claim online and was able to go to your stores within 20 minutes. They fixed my phone and I picked it up on my way to work. Michael helped me through it and was an amazing help. 5 star service

Date of experience: August 8, 2024
Texas
1 review
0 helpful votes
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Great customer service
August 8, 2024

My mom was in town and needed her phone screen repaired. The technician came to our home, described what would be done, took the phone to his truck, and completed the job beautifully. It's good as new. And I was able to get it done for her without losing valuable travel and wait time.

Date of experience: August 8, 2024
Michigan
1 review
0 helpful votes
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Mobile Repair Unit Service Review
August 8, 2024

Everything was great. I understood the representative, he told the time frame to get the job done. And was professionally on time and described my electronic device that needed repair.

Date of experience: August 8, 2024
Texas
1 review
0 helpful votes
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Amazing Service
August 8, 2024

They came to my job when it was scheduled and fixed my son's phone perfectly. Everything went smooth! Highly recommend

Date of experience: August 8, 2024
Arkansas
1 review
0 helpful votes
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Cracked Screen
August 8, 2024

Went in with my phone pitch black and not working 0%, the lady at the Edinburg location on University Dr Edinburg Tx was very helpful and kind I recommend going here

Date of experience: August 8, 2024
Florida
1 review
0 helpful votes
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Iphone fix
August 8, 2024

Great, awesome the guys are the best the whole experience was amazing from beginning to end

Date of experience: August 8, 2024
North Carolina
1 review
0 helpful votes
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Technician repair
August 8, 2024

Technician was very professional. He was also very polite and extremely quick repairing my device. I would recommend him to family and friends.

Date of experience: August 7, 2024
Washington
1 review
0 helpful votes
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Muy fácil
August 8, 2024

Fácil y rápido 100% recomendado una compañía confiable y que si cumple con los servicios ofrecidos

Date of experience: August 7, 2024
Texas
1 review
0 helpful votes
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The Best AT&T store
August 8, 2024

Victoria made this all so easy! I was really impressed with her patience and guidance. She set everything up for me, with not one hiccup! She is truly a star

Date of experience: August 7, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent!
August 7, 2024

Our repair couldn't have gone any smoother. The repair was done in our drive way. Efficient, timely, and easy. Great service. Highly recommend!

Date of experience: August 7, 2024

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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