AsurionReviews 12,825

It has been a frustrating five months trying to get Asurion to credit my Consumer Cellular account for my two cell phone trade-ins since March 2024. I filed a BBB complaint on June 24,2024, after three attempts in June with Consumer Cellular and Asurion to credit my account. Asurion stated that they applied credit for both phones even though the records showed only one credit was applied for the first phone. Consumer Cellular management tried repeatedly to contact Asurion management but to no avail. Asurion could not provide any proof or transaction tracking number for Consumer Cellular, BBB, or me. It will take another nine more attempts and mid-August before Asurion (VW from Asurion Regulatory Complaints) applied the credit for the second phone. VW refused to apologize for not being truthful, misleading BBB, and failing to apply the credit. Consumer Cellular apologized and said that the management failed to fix a simple task, especially Asurion's mistake in March and June when Asurion used the same code twice (IME) from the first phone credit causing a duplication in the system. Lesson learned from this terrible experience was that Asurion management (VW) was arrogant, lazy, and doesn't accept responsibility for their mistakes.

Do not purchase Assurion technical support for your devices. The techs are not skilled, and they attempt to charge you for items that should be free. In my case, a tech just tried to charge me $120 to update the firmware on my 2-month-old printer that I purchased new for $79.99. Previously, a tech from Assurion told me that printers won't operate on 5G wifi. STAY FAR FROM THIS SCAM SERVICE!

It seems the primary goal of this company is to collect premiums and then make it next to impossible to make a claim and get the promised protection. My policy covers battery health and by the company's own description, my phone was eligible for a replacement battery. In trying to file a claim online, I was only offered a replacement phone for a cost of $225. So I had to call customer service and it took over 30 minutes to complete the claim. When I got confirmation of repair, I was also notified that the repair may include non-original manufacturer parts. I've cancelled my insurance and will simply bank the savings to handle any future repairs. Do not waste your money on a policy with this company.

Asurion business motto must be to lie and deceive client. And they are doing a outstanding job. I have been put through the run around for three day. Each day sitting and waiting all day to receive a claim I paid for, only to receive nothing. I call the customer service and they supply me with false information to conceal their Incompetence. Their lack of respect for customers is un acceptable. Or maybe the phone companies are to blame.