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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Fast and I got my replacement device following business day
Experience was very easy, person helping was extremely knowledgeable! Service was very quick! Best experience I've ever had with AT&T!
First off let me say that I'm very pleased on ATT having the experience techs to work on their customers phones, the tech was very professional, and concerned on working on my iPhone gave me all the data if something was to go wrong after fixing it and gave me options what to do, but before he even opened the fone he knew right off jump that he gonna do his best to have my phone fixed thank you ATT for hiring techs that know what they do 💪🏼💪🏼💪🏼💯💯💯
This is a note about Asurion's customer service in the manner in which my issue was resolved. I am 100% satisfied with the most efficient and immediate response to my situation. Customer service like this does not happen often. Truly grateful!
Very simple, hassle free experience with my phone repair. Submitted my claim online and the next day my phone was repaired. You can choose your options and store for repairs. The location of the store my repair was to be done was so close to me and my phone was done in 2 hours. I appreciate the swift turnaround. Very happy customer.
Everything was professional in all time. Experience was great. I would recommend the service to all of my family and friends.
Went in and was able to get my phone screen fixed the same day. Alan and Nick were super friendly and helpful! Thank you for your help today!
Realmente sin palabras. Porque fue muy fácil. Les agradezco por su atención y el servicio.
He did exactly what AT&t told him so my experience was good My experience was bad because when I told her Syrian what was wrong with my phone he didn't do it he only did what the AT&t put the paperwork in for and stayed at that I just needed my screen change I'd rather have my phone fixed in the little screen change because the screen was so minor barely could see I didn't want that I didn't need that but I end up getting that but I need a new phone
The tech was professional and fixed my phone in a timely manner. I bought a screen protector for $20 on the 6th of September today the 11th of September it fell off! DO NOT WASTE YOUR MONEY ON THE SCREEN PROTECTOR!
I submitted my claim Monday and I was able to make an appointment for repair the same day. They even offered to come to me to do the repair. I selected that option and they stopped by my work and performed the repair. Took less than 15 minutes to replace the cracked glass. Great prompt service
Service was fast, efficient, and convenient. Galaxy S22 Ultra looks brand new again after replacing the back glass.
I went only after losing my Samsung phone at a public arena. The process was super easy and the phone arrived quickly via Fedex. I opened the phone and installed the new sim card in the phone and turned it on only to get a message that the SIM was out of date for the Sumsung S23Ultra phone. Tried everything I could think of to correct but after 6 hours was unable. Went to a nearby ATT store the next day and the staff was able to swap to a new SIM and I was back in business in 10 minutes.
I didn't get no trouble to do my claim,it was so fast and the employer had a very pleasant attitude
My Screeen on my phone cracked and turned all black at 1pm last Thursday. I panicked since I was catching a plane at 9am the next morning. I called AT&T. They said to go to asurion to get a claim with my phone insurance. I did and it took no time. It said to call ubreakifix to see if the can help. I called at 2pm. They said they would try. I droped off at 3pm. By 8pm it was fixed. I was set to travel. It was great timing!
Fast turn around time, took less than 5 mins to replace and they came to where ever I was and fixed it. A much better experience than with previous cell phone.
I had experience the great customer service with " Zyah " she went above and beyond by explaining and telling everything that I know about my service and about Apple products. You should have 10 on the ratings because that's what I am going to give her.
Keep it up Miss Zyah
My phone was damaged when it slipped out of my pocket and someone placed a chair on top of it crushing the front and back. I went online the next morning to confirm I had purchased insurance and immediately began to work on replacement. Assurion's online program was easy to navigate with instructions from cause of accident, damage, replacement and sending the damaged phone back. I received the replacement phone the very next day with step by step online instructions to set up my new phone. Probably the easiest replacement process I've encountered in the past 20 years.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shelia, we are appreciate your patience and your feedback. We are happy to hear your device was fixed in a timely manner and you are back up and running. If you need any additional assistance with your device, feel free to let us know. -Ari